The Datamax Thinking Blog

Before you dial up a new cloud-based communications platform, here’s a few things we’d love to share to help you make the best decision for your organization... and avoid the dangers of disappointing results.

Thinking about upgrading your phone system? You’re not alone.

Accelerated by the remote realities of the pandemic three years ago, telecommunications are changing in both scope and overall capabilities. The Unified Communications as a Service (UCaaS) model is booming as businesses seek mobility and flexibility enhancements but still understand that phones remain our primary means of communicating with clients.

A fully integrated cloud communications platform helps accommodate a better patient experience and engagement (whether they’re at the doctor’s office or their own bedroom).

If there’s any industry that demands real-time, anytime, anywhere accessibility, it’s healthcare.

In recent years, the uptick in mobile clinics, in-home care specialists, and telehealth providers have extended the workplace of healthcare providers well beyond the examination room. Patient care has evolved (certainly since the pandemic), and patient needs and expectations have evolved with them.

Businesses using Teams for employee collaboration also need to ensure they have the essential business phone functionality to compete in today’s business environment. The trouble is not all business phone services are created equal.

Dell Technologies CTO John Roese, all the way back in 2006, created the Twitter handle ICT optimist. ICT stands for information and communication.

“The reason for that acronym was because I firmly believed that the future was not about information technology and communication technology independently,” he said. “It was about them coming together.”

As it pertains to communication, are your employees still using a dull knife? Is it stifling performance? Affecting morale?

It’s been said that “a sharp knife is a chef’s best friend.”

Cooking at an elite level requires carefully crafted skills and expert-level training, sure. But the right tools are essential.

This blog space is intended to "promote collaborative discussion, and spark new ideas to provide your organization with more power to prevail." 

Perhaps the single biggest burning question for businesses in 2020? "What happens next?"

What is the CARES Act and how can you benefit from the resources available from it? And what technology tools are available for helping your employees work securely and succinctly in a remote environment?

While the novel coronavirus caught us all by surprise in March, it should come as no surprise to any entity today that a resulting remote workforce isn’t going away in the months — or even years — to come.

Keeping control of a remote environment, along with possessing the optimal tools for communication/collaboration, become paramount for businesses through the pandemic and beyond.

The COVID-19 virus has created many more questions than answers for businesses in 2020. From work from home strategies, to reopening plans, to employee safety, chief among these questions is simply, "what's next?"

Moving forward, as a business, what resources do you need to successfully traverse the cloudy, undetermined skies surrounding COVID-19?

There’s an old Texas saying … “there is nothing between Amarillo and the North Pole but a barbed wire fence.” Another? “If you don’t like the weather in Texas, just wait a minute.”

Is your organization prepared to embrace Gen Z's sixth sense (technology)? Is your technology infrastructure set up to accommodate how they communicate? How they collaborate? And how they prefer to conduct business every day? 

Each generation is defined by their own personal beliefs, public attitudes and work preferences, with the inevitable grievances and misunderstandings between the generational cohorts.

OK Boomer. OK Millennial.

Have you met Generation Z?

As business owners anticipate the degree of normalcy after COVID-19 disrupted the workplace in March, the findings of another revolutionary experiment are coming to light ... employees suddenly and unexpectedly working from home.

Innovation can often come to light under unforeseen circumstances.

Isaac Newton, ironically, stumbled onto the field of optics while self-isolating at home, amid a plague (sound familiar?).