The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


Top 10 Frustrating Copier Service Clichés and How You Can Avoid Them

The imaging industry is not immune to the flurry of all-too-often heard clichés from technicians, from administrative staff, and remote support teams.

They’ve become an unfortunate, painful ear sore in today’s customer service experience: The tired, frustrating service cliché.

  • “Sorry, but it’s our policy.”
  • “Let me transfer you to another department.”
  • “Our technician’s having issues on another call. We’ll need to reschedule for another day.”
Topics: Office Equipment Creating Raving Fans Copier Service

More Power to Prevail: Our Top 10 Most-Read Blogs of 2020

This blog space is intended to "promote collaborative discussion, and spark new ideas to provide your organization with more power to prevail." 

Perhaps the single biggest burning question for businesses in 2020? "What happens next?"

Topics: Creating Raving Fans Production Print Unified Communications Work From Home Video Conferencing

Does Your Technology Partner Pass Your 2020 Vision Test?

Do their values reflect a commitment to maximizing your return on technology investment? Is their communication – and their approach – crystal clear?

Pardon the inevitable pun. But does your technology partner have a 2020 vision, at least for your business? Does their vision match your's?

In other words, can they:

  • Speak to the true challenges of your industry and your specific organization?
  • Identify opportunities for creating more efficient business processes, and make relevant technology recommendations that are relevant to YOU?  
  • Maintain accountability with proven results?
Topics: Office Equipment Partnering Technology Support Creating Raving Fans Technology Pain Technology Training

Answering Timely Questions, Providing Thought Leadership: Most Read Blogs of 2019

Here's to continued thought leadership, collaboration and relevant content we can provide to help you maximize your return on technology investment.

The header on our Datamax Thinking Blog Page spells out our commitment to our readers: “Educating, collaborating, and sparking ideas for maximizing the technology that matters.”

In 2019, we added another dimension with “You Ask, We Answer.” We understand that today, readers often need swift, concise answers to specific technology questions they’re facing, which is the focus of this new blog initiative.

Topics: DatamaxGreen Creating Raving Fans Production Print

5 Takeaways From Business History That Impact Today's Customer Experience

Thought-leading communication is shared. Key decisions are made. Innovations change the game entirely. But to borrow a tired, old advertising cliché, the customer must still come first.

We can learn a lot from our own history, as well as those around us. It’s true in politics, in pop culture, and certainly in business.

Topics: Creating Raving Fans Copier Service Net Promoter Score

Overcoming Technology Challenges through Collaboration: Top Blog Posts of 2018

The dedicated team of scribes here feel that through collaboration, we can strategically identify technology challenges and properly disseminate our carefully crafted ideas on overcoming them. 

Perhaps without coincidence, our top read blog for 2018 was on the topic of “effective collaboration.”

Collaboration:  It’s a key word in defining how the Datamax Thinking Blog operates. We remain committed in our pursuit of  “educating, collaborating, and sparking ideas for maximizing the technology that matters” - be it office equipment, document workflow, network security and many business technology initiatives in between.

The dedicated team of scribes here feel that through collaboration, we can strategically identify technology challenges and properly disseminate our carefully crafted ideas on overcoming them. 

Topics: Document Management Office Equipment Document Workflow Creating Raving Fans Production Print Network Security Productivity Tips and Tools Education Tips and Tools Net Promoter Score

The Strategic Partnership Review — Ensuring Hyperfocus on Key Account Management

Account reviews only occur when I scream for a persistent problem to be resolved." - Bennett F., IT Director

Account Review, Quarterly Business Review (QBR), Business Review Meeting, Executive Business Review, or the periodic “Let’s Do Lunch” Corporate Schmooze; the practice of ongoing customer relationship management takes on many names, many meanings, and many forms — provided it happens at all. 

When you are a major account managing an entire fleet of copiers and printers, it must happen. And it must happen regularly to proactively review current service performance, and maintain hyperfocus on the landscape of our joint venture ahead. 

Topics: Office Equipment Technology Support Creating Raving Fans Key Acccounts Net Promoter Score

Avoid the Great Divide Between Service Level Expectations and Reality

As the landscape changes, so do business needs. It’s a technology partner’s obligation to maintain an open dialogue, to listen intently, and provide complete transparency on documented expectations and business-building strategies. 

In my time as a Solutions Sales Specialist, I played a lot of  “20 Questions.”

My steady stream of inquiries to clients had a strategic intent. The client's answers provided key nuggets of information for:

  • digging into client current (and future) needs 
  • discovering operational challenges 
  • planting new seeds of opportunity 
  • ensuring expectations were being met at all times

If there was a gap between my client's perception and reality, it was my job to stand in it.

Topics: Office Equipment Partnering Print Management Technology Support Creating Raving Fans Productivity Tips and Tools Legal Tips and Tools PrintView Copier Service Net Promoter Score

Drowning in Documents? 5 Scenarios that Calm Workflow to a Gentle Current

The central objective of utilizing Document Management is to make your overall business processes more efficient, and specifically to accelerate and properly secure the way you move documents across your office.

Do a simple Google search for "Document Management," and you’ll see the cliché images with limited search time. The piles of paper stacked on the boss’ desk.  Documents swirling across an office. Even business people swimming in paper documents.

It’s true. Many offices are overwhelmed by paper documents. Also, when compared to a Document Management solution,  it is inefficient and costly. Estimates are that 11% of your paper files will be either lost or misplaced. Organizations often find that by digitizing their workflow, their documents begin working for them, rather than the opposite.

But digital conversion is only one component – and hardly the overarching intention – behind utilizing Document Management.

Topics: Document Management Document Workflow Creating Raving Fans Net Promoter Score

Go Vertical, Grow Vertical: 3 Rungs in the Vertical Market Ladder

Vertical Marketing comes down to truly understanding and anticipating your clients’ every move. By going vertical, your clients can grow vertical and positively impact their bottom line.

Author Anthony T. Hinks is quoted as saying “it’s when you’re going vertical that you leave the other players standing.” The game of basketball, an athlete mid-dunk, may immediately come to mind. But these words very much apply to business.

Topics: Partnering Creating Raving Fans Productivity Tips and Tools Datamax Culture Net Promoter Score