Is Your Copier Part of Your IT Security Conversation?

Security is a top business priority today, but the copier/MFP is often left out of the conversation. With Datamax MFP Security + Canon, gain high levels of control over your network, your documents, and your copiers.


We'll help you cultivate your communications, control your print, consolidate your content, and capitalize on your IT.  Count on Datamax to maximize the technology that matters.bottom-shadow5.png

Datamax's main philosophy is geared around Creating Raving Fans®. We aren't satisfied with customers just being satisfied.
Barry Simon, President

What are you a Raving Fan of? ... How 'bout your business technology?

Identifying what our customers "really" want is step one in the quest to transform them into “raving fans” — the heart of the Datamax mission. Since 2013, we’ve been improving our focus on discovering and validating what matters most to our customers. Realizing that preconceptions, assumptions, and blind spots, can inhibit a full and accurate understanding, we engaged a nationally recognized consulting firm and their proven research process to identify the copier service metrics that matter most.  Response, resolution, and first call completion were (are) undeniably at the top.

So what’s our formula for “Creating a Raving Fan"?  Expertise plus execution plus a whole bunch of enthusiasm in all we do. If you’re looking for a technology partner, not someone to simply purchase copiers from, take a look at the following Raving Fan Metrics (i.e., copier service performance numbers) you can expect from us.

Raving Fan Service Metrics - Dallas/Fort Worth ›  Raving Fan Service Metrics - East Texas ›

Our last six months Average Response Time
in Hours. (ALL Devices)

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Our last six months Average Response + Resolution Time in Hours. 

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Our last six months Average First Call Completion Percentage. 

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Our last six months Average

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Datamax Canon Copiers

Selecting the RIGHT copiers, printers, or production printers to help communicate better is the primary goal. Responsively ensuring user productivity throughout the technology life cycle is what determines ultimate success. That’s why we back all of our Canon copiers and production printers with service and support agreements that guarantee performance and total satisfaction for five years — all in writing.  Better communications plus better uptime means a better platform for you to attract and retaining more customers.

Is printing a line item on your P&L? At 1 to 3% of revenues — IT should be. 

Datamax can help develop an effective, all-encompassing managed print services strategy for controlling your copier and print costs. Our four-step process will uncover and illuminate relevant print metrics, produce intelligent print strategies, free up valuable IT resources, and most importantly — result in a resounding bottom-line impact.

Dallas IT Managed Services

With the onset of big data, mobility, and the cloud, the burden on IT is compounding at an unprecedented rate. Additionally, achieving mission-critical business objectives has become increasingly dependent on IT infrastructure performance. In fact, with approximately 70 percent of IT investment dedicated to “keeping the lights on” (i.e. providing basic infrastructure connectivity and security), there is precious little left for strategic projects that can enhance your business. Outsourcing IT Managed Services could be the difference.

Dealing with the rapidly increasing burden of consolidating and organizing documents, content, and workflows is downright painful.  In fact, the average office spends $120 searching for every misfiled document and loses 1 out of 20 outright.

Document Management automation and strategies can help maximize productivity while reducing paper-related expenses and costs from your printers and copiers and will ensure information security and compliance with the legal obligations and governmental regulations permeating business today.

Datamax Unified Communications VoIP

Technology is transforming the way we conduct business every day ... especially the ways we communicate in an increasingly mobile environment. According to Global Workforce Analytics, by the end of 2021, almost one-third of the American Workforce will be working from home full-time.

Unified Communciations as a Service (UCaaS) is a cloud-based platform that creates seamless communication and integrates all tools – desktop phones, mobile phones, and computers – into one easily manageable solution. It unites a scattered workforce that’s constantly on the go.

Gain insights on what factors determine a Fanatical Copier Repair Service™ Experience.

Are you fanatical about your current copier repair service experience? ... or just flat frustrated?

Whether it's a technician scratching his or her head about an issue they've "never seen before," you wondering when they'll arrive or how to get someone on the phone, or just the extended, frequent downtime that's costing you profits and productivity, we understand the frustration.

That's why created this eBook Guide — to offer insights on identifying several service factors that you can take back to your coworkers and help flip being truly frustrated to being a true fanatic.

Click Here for your free eBook Guide! ›




David Rhodes


In 2012, David assumed the position of Division President for Datamax of Texas. He started his career with Datamax of ... more about David

Days at Datamax:

Clay Mills

Vice President, Sales

Clay joined the Datamax Texas team in November of 2015.  As an Area Sales Manager, he helped his team exceed substantial sales ... more about Clay

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Steve Kennemer

Vice President, Service

Steve started in the copier industry in 1981 with a company in Wichita Falls, Texas where he worked for 22 years. He moved to ... more about Steve

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Josh Sims

Area Sales Manager
(East Texas)

A native of Diana, TX, Josh graduated from East Texas Baptist University in 2003 and started his career as a teacher/coach ... more about Josh

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Keith Judy

Senior Account Manager (Longview)

Keith grew up in Longview, TX.  After high school, he attended Texas Christian University, where he played varsity football ... more about Keith

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Justin Harper

Justin Harper

Service Manager (East Texas)

Justin entered the Office Equipment industry in 2004, starting in the Delivery Department. In 2005, he began learning ... more about Justin

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Click to meet our entire management team — we think you'll like them!

Relevant Technology. Raving Results.®

"It all starts with relevance - discovering and
delivering what YOU want the most."