All-In-One Communications and Collaboration for Your Company.

Unify your communication and collaboration efforts with CommCare — A Datamax + Intermedia Unified Communications as a Service (UCaaS) solution.

 

LIKE TO VISIT ABOUT ALL-IN-ONE COMMUNICATIONS? ›

Wherever work takes you, a full office communications suite should come, too.

CommCare — A Datamax + Intermedia Unified Communications as a Service (UCaaS) solution — combines a feature-rich business phone system with video conferencing, chat, contact center, file sharing, texting, and more, with integrated mobile and desktop apps that empower your office with wherever, whenever communication.

With UCaaS, you're empowered to congregate, collaborate, and come to a decision quickly, no matter where your workday finds you. 

Below, these 5 questions will help you determine if your communications system is up to speed. 

Start a conversation with a Datamax Communications Specialist today!

1. How confident are you in your phone system security? What about reliability?
 
 
Reliability and security are cornerstones for any of your "as-a-service" engagements.
 
  • CommCare offers a financially backed 99.999% uptime SLA for all its services, equating to less than 26 seconds of downtime a month.
  • Triple Guard Security protects user access, secures applications, and defends the cloud infrastructure, giving you peace of mind.
  • Secure data centers, a certified security team, encryption, password management, 2FA and more safeguard your data against cyberattacks.
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2. Are you happy with what you're paying for your phone system?
 
 
Your old POTS (Plain Old Telephone System) is potentially costing too much and not delivering the value and capabilities you should expect.
 
  • Consolidate voice and data onto one network.
  • Reduce infrastructure and operating costs with no additional hardware to buy.
  • Support your growing remote workforce more feasibly and cost-effectively.

3. Is your phone service support team local? Relatable?
 
 
Do you feel like your phone support tickets exist in a vacuum? Do you have an actual dedicated person to contact?
 
  • Nobody wants to be an anonymous support ticket who waits on hold to get answers from an agent in a distant universe.
  • Issues or questions you have are quickly addressed by people you know, who truly speak YOUR language.
  • No geek speak allowed. 
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4. Are your  communication systems customer-centric?
 
 
Customer needs evolve. Does your phone system evolve along with them? 
 
  • Customer centricity is the practice of prioritizing customer experience through your actions and attitude. 
  • UCaaS takes customer experience to the next level by providing you with the advanced tools and infrastructure to manage and tailor customer interactions to their needs. 

5. Could your team still communicate in the event of an outage or disaster? 
 
 
Do unforeseen circumstances cause unforeseen lapses in customer and colleague communication?
 
  • SIP Trunking and Hosted Phone Systems offer a variety of Business Continuity options to protect your business against unforeseen outages and ensure uninterrupted business communications.
  • These include automatic failover to mobile phones and an Auto-Attendant-enabled emergency menu of options to direct calls accordingly.

8 Signs that Say it's Time to Dial Up More Cohesive Communications.

Is your Communications platform working for you, or against you?  Unified Communications means better collaboration, faster access and seamless integration of devices in the workplace and out in the field.

Our free eBook will explore 8 different scenarios that might point to the need for a more unified, highly intuitive communications strategy. Click to download below!

Click Here for your free eBook! ›
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With CommCare Unified Communication Services,

we'll partner with you to fully unite your communication with an array of tools and support.

Phone System

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  • Get reliable calls with 100+ advanced features and unmatched uptime for your business.
  • Manage your system and reports effortlessly from one simple online portal.
  • Protect your business and keep your team productive with built-in spam call blocking.

Mobile

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  • Turn your smartphone into a powerful collaboration tool with our UC Mobile App.
  • Make calls, check availability, chat, join video meetings, and more—all from your phone.
  • Use your business number and extension right on your mobile device.
  • Sync contacts from Microsoft 365, Google, and more to your devices seamlessly.

Desktop

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  • See your team's status, make calls, chat, meet in HD video, and share files—all in real-time. Everything you need, all in one place!

Video Conferencing

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  • Meet in HD video, share your screen, and make meetings more interactive and productive.
  • Enjoy advanced features like meeting locks, virtual backgrounds, and transcriptions.

Rooms

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  • Create seamless meetings where you and your team can connect, collaborate, and fully participate from anywhere.
  • Use your existing audio and video equipment with just a small PC and an Android tablet.

Contact Center

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  • Enjoy a seamless omni-channel experience in one single app.
  • Connect with your customers on their favorite channels — Voice, SMS, Chat, Email, WhatsApp— and deliver a consistent, personalized experience.

Phone

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  • Get plug-and-play devices pre-configured for your UC service.
  • No setup or technician needed.
  • Choose from top manufacturers and models to fit your business needs.

Voicemail

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  • Access and manage your voicemail on your desk phone or mobile app.
  • Get transcribed voicemails via email or view them in the app.
  • Receive or forward voicemails as downloadable email attachments.

Presence Indicator

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  • See if your contacts are available or on a call with presence on UC desk phones and apps.
  • View presence info for each contact in the UC desktop and mobile apps.

Fax

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  • Use UC WebFax to receive and manage faxes online or by email.
  • Send faxes directly from your Windows® PC

AI Assistant

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  • Boost productivity with Generative AI in your UC app.
  • Access information easily and streamline daily tasks within your workflow.
  • Your data stays private and isn’t used to train AI models.

Advanced Hunt Groups

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  • Monitor, schedule reports, access extended storage, view real-time dashboards, and more.
  • Customize call distribution with options like round-robin, sequential, or ring-all.
  • Set agent wrap time before routing the next call.
    Additional charges may apply based on your UC license.

Messaging

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  • Use direct chat, private, and public channels to communicate in real time, share files, and collaborate beyond voice and email.
  • Send unlimited text messages across the US, Canada, and Puerto Rico.
  • Your messages sync automatically across devices and are securely encrypted during transfer and storage.

File Management

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  • Access your files anytime from desktops, laptops, smartphones, tablets, servers, or the web.
  • Stay in control of your files, users, devices, and sharing activities.
  • Protect your data with real-time backups of files, photos, and videos.
  • Restore files to a specific point in time for quick recovery from ransomware or data loss.
  • Enjoy up to 200 GB of ShareSync storage per user.

Local Support

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  • Direct access to local support staff
  • Onsite and remote support for efficient issue resolution
  • No geek speak allowed

Remote Office

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  • Configure your remote desk phone to work exactly the same as it would in the office.

Cloud-based communications platform vs. a traditional on-premises system:

Watch this video to see how much easier, versatile, and economical full-office communications can be with UCaaS.

Datamax Communication Technology insights.