Seamless print connectivity and training. Connect with the best.
Are your print devices connected properly? Are your workflows disjointed and out of sync with your business objectives? Do your users know how to most effectively use all of the functionality available to them? If you’re experiencing bumps in your printing process, then ConnectCare technology support is for you.
Expecting your users to understand how to maximize the use of newly acquired printing capabilities is the first step to ensuring that you’ll never fully maximize your investment. Often, guiding users step-by-step through a device’s (and the associated software) capabilities will prevent maintenance issues and show them first-hand how they can most effectively use the device to do their job more efficiently. Don’t throw technology at a business problem, you need to be sure your people connect with the technology and how it can and should be used.
At Datamax, “connecting” is a fundamental component of what we do. We connect technology, but most importantly, we connect with our customers – ensuring uninterrupted access to the right Datamax resources and people. Our 60 years of experience provides powerful insight about our customer’s expectations as they interact with technology. As a result, we know it’s important they:
- Understand all aspects of the technology's functionality
- Overcome new technology anxiety
- Improve personal productivity through technology
- Experience a coordinated single source approach for any and all support
- Discover how new technology will help, not hinder, them as they do their job
That’s why we developed ConnectCare – a comprehensive, multifaceted support program for advanced multifunction printers. Backed by our dedicated ConnectCare Team of experienced technology professionals, we provide responsive, single source support to help customers maximize their return on office equipment investments and achieve peace-of-mind in the process.
ConnectCare Support offerings include:
- Device installation & training
- Device driver installation & training
- Software enabler installation & training
- Remote device monitoring
- Ongoing remediation
- Ongoing application support
- Help desk support
If you’re ready to print seamlessly, get connected. Get ConnectCare!