Seamless print connectivity and training. Connect with the best.
Are your print devices connected properly? Are your workflows disjointed and out of sync with your business objectives? Do your users know how to most effectively use all of the functionality available to them? If you’re experiencing bumps in your printing process, then ConnectCare is for you.
Expecting your users to understand how to maximize the use of newly acquired printing capabilities is the first step to ensuring that you’ll never fully maximize your investment. Often, guiding users step-by-step through a device’s (and the associated software) capabilities will prevent maintenance issues and show them first-hand how they can most effectively use the device to do their job more efficiently. Don’t throw technology at a business problem, you need to be sure your people connect with the technology and how it can and should be used.
At Datamax, “connecting” is a fundamental component of what we do. We connect technology, but most importantly, we connect with our customers – ensuring uninterrupted access to the right Datamax resources and people. Our 60 years of experience provides powerful insight about our customer’s expectations as they interact with technology. As a result, we know it’s important they:
- Understand all aspects of the technology's functionality
- Overcome new technology anxiety
- Improve personal productivity through technology
- Experience a coordinated single source approach for any and all support
- Discover how new technology will help, not hinder, them as they do their job
That’s why we developed ConnectCare – a comprehensive, multifaceted support program for advanced multifunction printers. Backed by our dedicated ConnectCare Team of experienced technology professionals, we provide responsive, single source support to help customers maximize their return on office equipment investments and achieve peace-of-mind in the process.
ConnectCare Support offerings include:
- Device installation & training
- Device driver installation & training
- Software enabler installation & training
- Remote device monitoring
- Ongoing remediation
- Ongoing application support
- Help desk support
If you’re ready to print seamlessly, get connected. Get ConnectCare!
Renata, Industry: Education
“We have recently signed leases for two of our locations. At one of our location, we were existing customer switching an old copier for a new one and our other location, new customer and installing new equipment. I want to give a huge thanks to the Datamax team for a great job they all have done, from scheduling someone to measure our area to installing the new equipment. Datamax team did a great job getting everything coordinated and making the transition smooth for both locations. Everyone was nice, professional and they all have done as promised. Thank you! ”
Colby, Industry: Legal
“I would like to thank you and Datamax for providing us with office equipment to meet our needs. I really appreciate the professionalism and straight forward solutions offered by you and Datamax. The Canon copiers have been a welcome replacement to our previous printers and copiers and the installation and setup was a breeze. As a law firm and a fee office for Chicago Title we have heavy printing demands and a need for reliable, cost effective equipment. Our Canon copiers have performed quickly and efficiently and haven't missed a beat. Thank you again for all of your help and we look forward to continuing to do business with Datamax in the future.”
Penny, Industry: Non-Profit Church
“The regular maintenance has been a blessing, too. We think of it much as we do our cars' tune-ups. The preventative work done keeps the machine running smoothly. The few times that we have had to call for service, the quick response and professional manner of the technicians has been outstanding. Our partnership with Datamax has been excellent, and we look forward to the continued relationship.”
Ligia, Industry: Energy
“We have had the pleasure to work with Brian (our Business Process Consultant) at Datamax, who diligently led the transition from a previous vendor, and took care of all phases of implementation of the new fleet of machines. Brian is responsive and thorough. In addition, the transition to the Customer Service Team was smooth and their service is excellent.”