The Datamax Thinking Blog

Before you dial up a new cloud-based communications platform, here’s a few things we’d love to share to help you make the best decision for your organization... and avoid the dangers of disappointing results.

Thinking about upgrading your phone system? You’re not alone.

Accelerated by the remote realities of the pandemic three years ago, telecommunications are changing in both scope and overall capabilities. The Unified Communications as a Service (UCaaS) model is booming as businesses seek mobility and flexibility enhancements but still understand that phones remain our primary means of communicating with clients.

A fully integrated cloud communications platform helps accommodate a better patient experience and engagement (whether they’re at the doctor’s office or their own bedroom).

If there’s any industry that demands real-time, anytime, anywhere accessibility, it’s healthcare.

In recent years, the uptick in mobile clinics, in-home care specialists, and telehealth providers have extended the workplace of healthcare providers well beyond the examination room. Patient care has evolved (certainly since the pandemic), and patient needs and expectations have evolved with them.

Businesses using Teams for employee collaboration also need to ensure they have the essential business phone functionality to compete in today’s business environment. The trouble is not all business phone services are created equal.

Dell Technologies CTO John Roese, all the way back in 2006, created the Twitter handle ICT optimist. ICT stands for information and communication.

“The reason for that acronym was because I firmly believed that the future was not about information technology and communication technology independently,” he said. “It was about them coming together.”

As it pertains to communication, are your employees still using a dull knife? Is it stifling performance? Affecting morale?

It’s been said that “a sharp knife is a chef’s best friend.”

Cooking at an elite level requires carefully crafted skills and expert-level training, sure. But the right tools are essential.

Is your organization prepared to embrace Gen Z's sixth sense (technology)? Is your technology infrastructure set up to accommodate how they communicate? How they collaborate? And how they prefer to conduct business every day? 

Each generation is defined by their own personal beliefs, public attitudes and work preferences, with the inevitable grievances and misunderstandings between the generational cohorts.

OK Boomer. OK Millennial.

Have you met Generation Z?

How organizations accommodate and — more importantly, manage — this workforce trend moving forward is an important discussion to have with their trusted technology partner.

The topic of a remote workforce has become a hot one this week as news of the coronavirus pandemic continues to evolve.

While the impact of the virus is yet to be determined, the COVID-19 outbreak serves as one poignant example of the need for agility, flexibility and cohesion in the way organizations communicate (via voice or data) and conduct business.

What happens when working remotely ceases to be a luxury … and starts to become a necessity?

With the series of events unfolding surrounding the Coronavirus, employers are making operational adjustments to comply with a quickly-evolving public narrative — one that may soon include a work-from-home strategy.  Given these circumstances, how do businesses maintain effective communication with customers? With their team? How do they preserve standard business operations if employees aren't at the office? 

It's an old, universal truth: effective communication is key to team and organizational success. Without adapting to more intuitive, better integrated communication and collaboration tools, organizations will continue to hit the same communication barriers again and again. 

There’s this joke about millennials. Give a millennial a smartphone and he’ll live for a day… any longer than that and he’ll become a mindless, soulless, social media zombie.

Yes, it’s an all-too-common dig — a boomer scoffing at the 20-something across the room with his face buried in his phone. But all jokes aside, the next generation of communication systems and devices is transforming the way we work. With millennials now making up the largest generation in the U.S. labor force, the definitions of both “workplace” and “workday” are becoming steadily more hazy.