Response. Resolution. First Call Completion. “We’ve got you covered…on the first call!”
Office equipment is essential for a successful business. Managing office equipment is difficult, tedious, and time consuming. Plus, maintaining equipment in good working order and fixing anything that breaks requires training, knowledge, and experience. And, let’s be honest, these are machines with many moving parts – they do break down and have parts that do wear out. It’s just a fact of office life.
And when your equipment breaks down, you need it fixed quickly and on the first call. Our customers want quick resolution – on the first visit.
In the last 6 months, we've solved nearly 9.4 out of 10 equipment repairs on the first visit – to get our customers back to work as quickly as possible.
We can be that blazing fast with our equipment service because we are your neighbor. As a local operation with local decision making, we can be counted on for responsiveness and resolution when addressing the service and support needs of our customers. You can also count on us and our commitment to deliver the most experienced team of local technical support professionals under an unwavering charter to get the job done right the first time. In fact, “Datamax is the only technology provider in the Dallas/Fort Worth marketplace to hold collectively Canon ATSP and Microsoft Gold Partner advanced training certification and recognition for 2017-2018.” At Datamax, our service technicians will have you covered – the first time!
The ImageCare Five Year Total Satisfaction Guarantee ensures you will…
- Leverage the expected benefits of an advanced technology acquisition
- Escape inconvenience and lost time associated with technology management
- Maximize the return on their technology investments
- Enjoy the increased freedom to focus on managing their business
- Achieve piece-of-mind in the process through written support agreements.
At the end of the day, we know the ultimate reflection of our customer’s satisfaction is when they rave about and recommend our company’s products and services to others. That’s why we leverage the Net Promoter Score (NPS)® System which captures meaningful feedback after each and every Datamax service call.
Since 2012, when asking our clients “how likely they would recommend Datamax to a friend or colleague,” we have maintained a 9.7 average score (on a scale of 1 to 10). And for the same time, that has equated to an NPS rating of 92.2. Add the power of the imageCare Five Year Total Satisfaction Guarantee, and know that Datamax is “all in” with a commitment to convert customers into raving fans!
To request more information or sign up with ImageCare today, let’s visit!
Colby, Industry: Legal
“I would like to thank you and Datamax for providing us with office equipment to meet our needs. I really appreciate the professionalism and straight forward solutions offered by you and Datamax. The Canon copiers have been a welcome replacement to our previous printers and copiers and the installation and setup was a breeze. As a law firm and a fee office for Chicago Title we have heavy printing demands and a need for reliable, cost effective equipment. Our Canon copiers have performed quickly and efficiently and haven't missed a beat. Thank you again for all of your help and we look forward to continuing to do business with Datamax in the future.”
Penny, Industry: Non-Profit Church
“The regular maintenance has been a blessing, too. We think of it much as we do our cars' tune-ups. The preventative work done keeps the machine running smoothly. The few times that we have had to call for service, the quick response and professional manner of the technicians has been outstanding. Our partnership with Datamax has been excellent, and we look forward to the continued relationship.”
Ligia, Industry: Energy
“We have had the pleasure to work with Brian (our Business Process Consultant) at Datamax, who diligently led the transition from a previous vendor, and took care of all phases of implementation of the new fleet of machines. Brian is responsive and thorough. In addition, the transition to the Customer Service Team was smooth and their service is excellent.”