Response. Resolution. First Call Completion. “We’ve got you covered…on the first call!”
Office equipment is essential for a successful business. Managing office equipment is difficult, tedious, and time-consuming. Plus, maintaining equipment in good working order and fixing anything that breaks requires training, knowledge, and experience. And, let’s be honest, these are machines with many moving parts – they do break down and have parts that do wear out. It’s just a fact of office life.
And when your equipment breaks down, you need it fixed quickly and on the first call. Our customers want quick resolution – on the first visit.
In fact, we solve almost 9 1/2 out of 10 equipment repairs on the first visit – to get our customers back to work as quickly as possible.
We can be that blazing fast with our equipment service because we are your neighbor. As a local operation with local decision-making, we can be counted on for responsiveness and resolution when addressing the service and support needs of our customers. You can also count on us and our commitment to deliver the most experienced team of local technical support professionals under an unwavering charter to get the job done right the first time.
For more about our service philosophy and approach, check out our "Raving Fan" Service Metrics.
The ImageCare Five-Year Total Satisfaction Guarantee ensures you will…
- Leverage the expected benefits of an advanced technology acquisition
- Escape inconvenience and lost time associated with technology management
- Maximize the return on their technology investments
- Enjoy the increased freedom to focus on managing their business
- Achieve piece-of-mind in the process through written support agreements.
At the end of the day, we know the ultimate reflection of our customer’s satisfaction is when they rave about and recommend our company’s products and services to others. That’s why we leverage the Net Promoter Score (NPS)® System which captures meaningful feedback after each and every Datamax service call.
Since 2012, Datamax has achieved a 93.0 NPS®, based on almost 12,000 client survey responses. Add the power of the imageCare Five Year Total Satisfaction Guarantee, and know that Datamax is “all in” with a commitment to convert customers into raving fans!
To request more information or sign up with ImageCare today, let’s visit!