Businesses using Teams for employee collaboration also need to ensure they have the essential business phone functionality to compete in today’s business environment. The trouble is not all business phone services are created equal.
Dell Technologies CTO John Roese, all the way back in 2006, created the Twitter handle ICT optimist. ICT stands for information and communication.
“The reason for that acronym was because I firmly believed that the future was not about information technology and communication technology independently,” he said. “It was about them coming together.”
Communication and collaborative technologies, he rightfully reasons, must come together.
Work continues to become increasingly location-agnostic. As employees move from the office to their home, and back again in any given week, communication technologies play an insurmountable role in team collaboration and fostering a positive customer experience.
One classic example? Microsoft Teams. This collaborative application from a technology mainstay like Microsoft allows coworkers to stay informed in the hybrid environment through chat, group conversations, video calls and more. But it doesn’t cover everything – what about your business phone?
Businesses using Teams for employee collaboration also need to ensure they have the essential business phone functionality to compete in today’s business environment. The trouble is not all business phone services are created equal. Outdated platforms — like on-premises systems — lack mobile phone support and other critical phone features like business texting. And basic cloud voice providers often don’t integrate with Teams often leading to inefficiencies and security risks as users switch between applications.
To eliminate these business technology trade-offs and arm employees with the tools they need, you need a cloud-based communications platform that integrates with Teams. How does your phone system accommodate – or compromise – your employee’s collaborative efforts? Intermedia + Datamax's Elevate Business Phone solution could be the ultimate compliment to your Microsoft Teams utilization.
5 Ways the Elevate Cloud-Based Phone System Complements Microsoft Teams.
1. Call routing to the right person.
Today’s customers are becoming less tolerant of lengthy hold times, frustrating transfers between people or being dropped into a voicemail box. Call routing eliminates this issue by directing inbound customer calls to the right person, at the right time based on availability, skills, or history with the caller—no matter where they are located.
2. Business texting.
Each Elevate business phone number includes the ability to receive phone calls and text messaging allowing your customers to communicate with your employees in the right way at the right time.
3. Mobile flexibility.
Eliminate the need for employees to give out their personal phone number. With Elevate, employees answer and place phone calls from their business phone number, on any device.
4. Customer service performance insights.
Employees have access to automated reports about customer service performance (average hold time, number of transfers, number of dropped calls) to continuously provide service improvements.
5. Self-help when customers need it.
For customers looking for common information who don’t necessarily want to talk to someone, get them answers quickly and easily while freeing up employees for higher-value engagements.
As it pertains to communication, are your solutions complementary to, or merely compromising, your productivity? Unified Communications as a Service (UCaaS) gives your team the tools it needs to work confidently, comfortably, and perhaps most importantly... cohesively. Click below to speak with a Datamax Technology Specialist!
SOURCE: Intermedia