Proactive copier repair service that keeps YOU productive.

PrintView, our FMAudit and Canon ImageWare Remote-driven Device Monitoring and  Management Program, predictably handles basic copier repair service and supply needs... so you can keep on working.

SEE WHAT OUR VP OF SERVICE SAYS ABOUT PROACTIVE SERVICE ›

How much productivity does your organization lose trying to keep up with copiers and printers?

23 percent of all IT help desk calls are printer-related, according to the IDC. These routine tasks cut deeply into your productivity.

With PrintView™, we'll take on everyday responsibilities like communicating basic copier repair service needs, toner replenishment and meter readings, releasing your print-related IT and administrative burden. 

Utilizing Canon ImageWare Remote + Snapshot and ECI FMAudit,™ PrintView not only automates routine copier repair service tasks. It gives your  Datamax technician direct, remote access to device service data, enhancing technical insights PRIOR to dispatch.

Are any of the following 4 scenarios affecting your productivity?  

Download PrintView - FMAudit™ Technical Whitepaper:

FM Audit Technical Whitepaper

 

 

Download PrintView - ImageWare Remote Technical Whitepaper:

ImageWare Remote Technical Whitepaper

1. Is submitting service requests to your copier repair provider flat-out painful? 

READ HOW TO AVOID MORE SERVICE PAIN ›

With the activation of PrintView (powered by ImageWare Remote + SnapShot) your Canon copier delivers immediate and accurate notification of errors, jams, and alerts by e-mail to your Datamax service team, expediting the dispatch and service resolution process.

(*For Canon Brand Copiers only.)
Canon ImageWare Remote PrintView

2. Is your technician fully equipped on their first visit? Do they have the right parts and know-how?

READ HOW SERVICE GETS IT RIGHT THE FIRST TIME ›

PrintView gives your technician a full view of equipment service data remotely from their mobile device. With this, they are equipped with relevant device insights prior to arrival.

The result? A significantly higher rate of First Call Service Resolution, and more uptime for you.

3. Does keeping up with toner replenishment result in frustrating downtime for you?

READ ABOUT PROACTIVE TONER REPLENISHMENT ›

By automating low toner alerts across your entire fleet utilizing PrintView (powered by FMAudit™), your necessary replacement supplies are shipped to your location before business gets interrupted. You also eliminate the management and storage of large, diverse onsite supply inventories.
FMAudit Datamax PrintView

4. Do you dread manually collecting/reporting meters, and fixing the inaccurate invoices they produce? 

READ ABOUT A SOLID INVOICING STRATEGY ›

Manually collecting and reporting meters can be an arduous, thankless task. Especially if you don't know where to look. 

Remove that hassle with PrintView. Schedule the automatic transmission of meters to not only ensure the invoice you receive is what you expect, but also leverage accurate meter data to better balance print usage and manage costs moving forward.

PrintView:  Helping you visualize — and realize — better productivity.

Benefits you'll realize by enrolling in this program (offered at no cost to our clients):

  • Reduces Admin/IT burden
  • Improves First Call Resolution
  • Automates toner replenishment
  • Maximizes device uptime
  • Minimizes work interruptions
PrintView: Proactive Copier Repair Service