From responsive support ticket resolution to reliable end-user communication—we’ve got IT covered.
At Datamax, we think outsourcing is a smart business decision – providing companies with the all-important freedom to focus on their business, not their technology. When it comes to technology management, we believe it starts with dogged persistence and dynamic pace – no matter what. Our approach, in concert with our powerful line-up of technology alliances, will ensure the explosive productivity growth for your business built upon a flexible, scalable, and secure IT infrastructure. Growth happens when technology is aligned with core business objectives – we make sure of that alignment. Through responsive collaboration and communication, Datamax offers proven expertise for managing the foundation of a technology-enabled business – one that will support your needs to do and give you room to grow tomorrow. Now that’s what we call smart-sourcing!
If you are interested in some smart-sourcing of your own, consider TechCare from Datamax. TechCare is a comprehensive Managed Network Services (MNS) offering that provides top-tier guidance for achieving a robust and reliable IT infrastructure while ensuring predictable IT expenses. With TechCare (MNS) engagements, Datamax certified network consultants take a long-term view of network operations, fine-tune server performance to optimize system functionality, and resolve end-user workstation issues.
Components of TechCare include:
Remote Systems Management & Configuration
- Leveraging Techview, the latest in remote monitoring and management (RMM) software, we offer 24 X 7 monitoring with 8 X 5 network management ensuring the highest in IT uptime
- Our system includes real-time alerts, reporting, and IT ticket management
Servers / Workstations / Laptops & Network Hardware
- We ensure all associated equipment and network components are functioning in a manner that maximizes productivity within your network infrastructure.
Fire Wall / Security & Antivirus
- We ensure your systems are protected and monitored at all entry points to shield your organization from computer and Internet threats.
Remote Support Format / Alternative On-site Support Offerings
- Our team of network engineers will work remotely to address and resolve basic to complex issues – incorporating proactive and responsive IT support best practices.
- We can also provide on-site response capabilities for organizations that prefer local support.
- We document and analyze network activity and use quantitative information to troubleshoot and optimize your IT infrastructure.
Updates & Upgrades
- We will also work closely with you to fulfill all necessary network-related system updates and upgrades so that you can enjoy the latest benefits they offer.
Online User Training: TechCare® University
- We provide user-paced, web streamed software training for popular business applications within its Managed Network Services offering. From short task-oriented videos that help users solve a specific software problem, to comprehensive courses that advance software skills more dramatically, Datamax will recommend curriculum plans to maximize user software efficiency.
Client Outreach–expect the expected.
We pride ourselves on ensuring end user satisfaction. For us, this is a strength of our service and a point of competitive advantage. There are three typical ways that technology service providers fail their clients: 1) downtime due to mismanagement, 2) data loss due to mismanagement, and 3) poor communication. Most service providers will work diligently to address items 1 and 2. However, item 3 – communication – is frequently taken for granted and often presents a significant challenge. We meet that challenge through a continuum-based strategy that includes:
- Communication-oriented SLAs
- Process-oriented ticket documentation designed to keep clients updated
- Customer surveys on every completed support desk ticket
- Client outreach program
- Crisis communication plan
- Team-based communication training
- In-person business reviews
We promise not to keep you in the dark – ever. If you are interested in more information about a Managed Network Services (MNS) engagement or are thinking about a change, consider Datamax. As a long-standing Microsoft Gold Partner, our seasoned team of technical specialists possesses decades of experience, and through TechCare, can help you cut costs, minimize downtime, and improve stability within your network infrastructure. Caring for IT infrastructure – with Datamax, you can consider IT done.
From imaging technology to information technology support…We’ve got IT Covered.
Mark, Industry: Manufacturing
“Our company has used Datamax for all of our IT needs for the past seven years. We could not be more pleased. Truthfully, with the incredible reliance that we place on our server and desktop computers and the speed at which changes take place in this industry, I do not know how we would function with any degree of confidence without their services. The monthly service calls always are helpful, and our primary contact, Richard, has become like one of the family here at our company. We have presented him with numerous challenges (most of which needed immediate response), and he was always up to the task. We have also been very impressed with the rest of the behind-the-scenes Datamax support staff. We would, without hesitation, recommend Datamax for anyone's IT needs. In fact, we have, on numerous occasions.”
Mary, Industry: Government
“Below is a list of attributes Jason (our Technology Consultant) brings to the City each week he is onsite: a) Has a thorough knowledge of the City's network, b) Is aggressive in troubleshooting and getting answers to questions related to outstanding network issues, c) Very interested and involved in project planning and support, d) Always finding ways of making our network work more efficiently and adheres to "best practices" recommendations by industry standards, and e) Always concerned about security vulnerabilities from both inside and outside the network. Jason is professional, diligent, and well received by our employees. He represents himself and Datamax in a positive manner. Our city appreciates Datamax and the entire support team for the services it provides."
Justin, Industry: Sporting Goods
“From the beginning, Datamax has been an extremely huge help. Because my responsibilities are split, I can trust Datamax to resolve our IT needs in a timely and professional manner. Each person I have worked with has been professional, courteous, and hard working. Thank you Datamax for all that you do!"