TechCare®
From enhanced security, to responsive support ticket resolution, to reliable end-user communication—consider IT done.
At Datamax, we believe that outsourcing IT Managed Services is a strategic business decision. It allows companies to focus on their core business activities without worrying about technology. Our proactive approach and strong technology partnerships ensure significant productivity growth for your business, supported by a flexible, scalable, and secure IT infrastructure.
We understand that aligning technology with core business objectives is crucial for growth. Through effective collaboration and communication, Datamax offers expertise in managing the technology foundation of your business, providing support for your current needs and room for future growth. This is what we call smart-sourcing!
TechCare® Standard MNS Components:
Remote Systems Management & Updates
- 24 X 7 monitoring with 8 X 5 network management ensuring the highest IT uptime: includes real-time alerts, reporting and IT ticket management.
Servers / Workstations / Laptops & Infrastructure
- Ensures all associated equipment and network components are functioning in a manner that maximizes productivity within your network infrastructure.
Fire Wall, Security & Antivirus
- Ensures your systems are protected and monitored at all entry points shielding your organization from today’s computer and Internet threats.
Data Backup & Disaster Recovery
- Successfully back up your data with image-based backup, integrity checks, virtualization, audit/review, and secure storage to protect yourself against a natural disaster or Ransomware.
TechCare® Enhanced MNS Components:
Multi-factor Authentication
- Further secure access to computers, servers, and applications by prompting users to enter a second “factor” to confirm their identity, i.e. through a smartphone.
Phishing Awareness Campaign
- Manage the ongoing threat of social engineering tactics, such as phishing attacks, by creating simulated email phishing campaigns inside your organization.
Advanced Antivirus With Cloud Sandboxing
- Suspicious files are proactively pulled into a cloud-based “sandbox” for further investigation. With the ability to inspect files in a “safe zone” prior to network entry, your security platform no longer relies on someone else to get infected.
Online User Training (TechCare® University)
- Datamax provides user-paced, web-based software training for popular business applications within its Managed Network Services offering. From short task-oriented videos that help users solve a specific software problem to comprehensive courses that advance software skills, Datamax will recommend a curriculum to maximize user efficiency.
Click Learn More About TechCare University! ›
TechCare® Client Outreach – Expect Clear Communication.
We pride ourselves on ensuring end-user satisfaction. For us, this is a strength of our service and a point of competitive advantage. There are three typical ways that technology service providers fail their clients:
- downtime due to mismanagement,
- data loss due to mismanagement, and
- poor communication.
Most IT managed services providers will work diligently to address items 1 and 2. However, item 3 – communication – is frequently taken for granted and often presents a significant challenge. We meet that challenge through a continuum-based strategy that includes:
- Communication-oriented SLAs
- Process-oriented ticket documentation designed to keep clients updated
- Customer surveys on every completed support desk ticket
- Client outreach program
- Crisis communication plan
- Team-based communication training
- In-person business reviews
We promise not to keep you in the dark – ever. If you are interested in more information about a Managed Network Services (MNS) engagement or are thinking about a change, consider Datamax. As a long-standing Microsoft Gold Partner, our seasoned team of technical specialists possesses decades of experience, and through TechCare®, can help you cut costs, minimize downtime, and improve stability within your network infrastructure. Caring for IT infrastructure – with Datamax, you can consider IT done.
From imaging technology to information technology support…We’ve got IT Covered.
Get TechCare Today! ›Contact Us ›
Mark, Industry: Manufacturing
“Our company has used Datamax for all of our IT needs for the past seven years. We could not be more pleased. Truthfully, with the incredible reliance that we place on our server and desktop computers and the speed at which changes take place in this industry, I do not know how we would function with any degree of confidence without their services. The monthly service calls always are helpful, and our primary contact, Richard, has become like one of the family here at our company. We have presented him with numerous challenges (most of which needed immediate response), and he was always up to the task. We have also been very impressed with the rest of the behind-the-scenes Datamax support staff. We would, without hesitation, recommend Datamax for anyone's IT needs. In fact, we have, on numerous occasions.”
Mary, Industry: Government
“Below is a list of attributes Jason (our Technology Consultant) brings to the City each week he is onsite: a) Has a thorough knowledge of the City's network, b) Is aggressive in troubleshooting and getting answers to questions related to outstanding network issues, c) Very interested and involved in project planning and support, d) Always finding ways of making our network work more efficiently and adheres to "best practices" recommendations by industry standards, and e) Always concerned about security vulnerabilities from both inside and outside the network. Jason is professional, diligent, and well received by our employees. He represents himself and Datamax in a positive manner. Our city appreciates Datamax and the entire support team for the services it provides."
Justin, Industry: Sporting Goods
“From the beginning, Datamax has been an extremely huge help. Because my responsibilities are split, I can trust Datamax to resolve our IT needs in a timely and professional manner. Each person I have worked with has been professional, courteous, and hard working. Thank you Datamax for all that you do!"
