The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


Masters of Copier Service: Performance Metrics that Prove it on the Course

Reputable technology partners don’t just talk a big game. They measure their performance constantly. And then they prove it on the course by sharing a variety of valuable, game-changing metrics with you, the client.

Tiger Woods’ emotional victory at the Master’s Sunday was a seminal moment in American sports history.

The emotional moments following his final putt – from the family embraces to the chants of “Tiger!” from the crowd - swept the sports world with a comeback story for the ages. Perhaps lost in this dramatic vignette over the weekend were the tireless hours that went into fine-tuning his mechanics day by day, shot by shot. And using technology to his advantage.

Topics: Technology Support Canon Technology Training

5 New Cloud Device Management Features to Help SMBs Carve Better Workflows

Recently-announced features from uniFLOW Online demonstrate 5 key advantages for organizations looking to improve productivity and enhance security in their print environment. 

Athletes will go to extensive (even preposterous) lengths to capture and preserve that competitive edge.

Former Giants Pitcher Steve Kline once wore the same ball cap all season without washing it. His reasoning? The dirt kept him grounded “and reminded me where I came from.” Famous big-wave surfer Laird Hamilton, whose day starts at 5 a.m., consumes three strategically-planned breakfasts every morning to optimize both energy and recovery.

Topics: Document Workflow Print Management Scanning Security Cloud Technology Canon

The Corporate Print Fleet Provider's Pyramid of Service Preparedness

"My current vendor doesn't understand that just showing up on time isn't enough." - Davin G., IT Director

Legendary NCAA Basketball coach John Wooden once said “Failing to prepare is preparing to fail.”

Known as the “practice coach,” Wooden was notorious for focusing on intricate details of “the process” —not just the game itself. His teams practiced everything: Putting their socks on correctly to avoid blisters, how to carry oneself before and after a game.

Topics: Office Equipment Canon Key Acccounts

The 'Paperless Office' Prophecy: How Printing Remains far from Passè in Today's Workforce

The MFP, in many ways a centerpiece in our workflow place-setting, continues to have an evolving role in how paper and digital files co-exist in the workplace.

The “Paperless Office:” It’s been a corporate prophecy scripted upon blogs much like this for years, as offices of all sizes gather tools and solutions necessary to tackle the digital transformation. Without a doubt, workflow is increasingly digital in nature.

However, according to numbers complied in Canon’s recent “Office Insights 2018” release, paper itself isn’t going anywhere anytime soon – quite the opposite. It seems that the paperless office is a gradual, steady process of automation that enables best printing and workflow practices for the foreseeable future.

Topics: Document Management Office Equipment Document Workflow Print Management Canon PrintView

A Real Gem: Minimize Copier Obsolescence with Canon's Unified Firmware Platform

The Unified Firmware Platform allows for version upgrades, including added functionality, to existing models in a same generation on a regular basis.

According to a recent report, the average new car loses 27 percent of its value after the first year.  It’s a course of action that commences the minute you drive it off the lot.  For decades, copiers shared in this vulnerability. As new models were introduced, previous versions were perpetually more obsolete with every new feature released by the manufacturer.

Canon's Unified Firmware Platform changed all that. 

Topics: Office Equipment Print Management Security Productivity Tips and Tools Canon PrintView

Flick, Pinch, Drag & Drop – 3 New Canon Copier Interface Home Runs

Canon's third generation imageRUNNER ADVANCE Series multifunction printers are designed to focus on helping businesses become more effective by helping you get your jobs done quickly and with little confusion. 

What we know today is smart phone usability is a hot topic. Wherever you see a crowd, its nothing but a sea of faces looking down — indefinitely. We love these devices and utilize them to more freely consume information and quickly get things done like never before.  What we also know, is users WILL NOT hesitate in chunking a phone (regardless of contract status) if the user interface (UI) and operation thereof (pardon the French) “sucks.” 

Topics: Office Equipment Productivity Tips and Tools Canon

Canon Copier Service – We're in a Class (and Classroom) by Ourselves

How do you know when your copier service partner is REALLY capable of servicing your Canon copiers?

Do you have an “ego wall?”

Go into a doctor's office, lawyer, or some other highly-educated profession and in many offices you'll see proof of their expertise in the form of diplomas and certifications hanging on the wall. I lightheartedly think of those as “ego walls.”

In reality, professionals show off their qualification for a few reasons, including:

  • Pride in the effort to achieve their educational and professional goals
  • Proof that they know what the heck they're doing

My tongue-in-cheek way of thinking about these is as “ego walls” because there are some people who will put up any scrap of evidence to show expertise.

Regardless, all of those certifications and diplomas reflect work and effort to master skills. That's why we're extremely proud of our Canon ATSP recognition:

  • We're proud of the achievement and work we put in for it
  • It's proof that we know how to service Canon copiers (in fact, I think we're the best option to service, repair, and maintain Canon copiers in the Dallas/Fort Worth area)
Topics: Partnering Managed Services Technology Support Creating Raving Fans Canon Net Promoter Score

MEAP, Canon Copiers, and Worldox: Document Help for Law Firms

Law firms can automate document workflows directly to Worldox from MEAP-enabled copiers.

For law firms – when it comes to maintaining efficient workflows – technology plays a leading role. With the right technology, law firms can save valuable time and money by limiting the number of manual steps involved in their business.

And Canon, a leader in digital imaging solutions, offers both hardware and software technologies that can help your law firm do exactly that

Topics: Document Workflow Canon Legal Tips and Tools