The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


6 Signs it May Be Time to Replace Your Old Copier or Printer

There likely won’t be an obvious indicator that it’s time to replace your trusted copier or printer. However, there will be signs.

If your office had one essential worker, it would be your Multifunction Printer/copier.

It works diligently and consistently, without much of a break. It also multi-tasks in unique ways, printing, copying, scanning, faxing, and finishing to help you complete workflows and custom print jobs every single day. Of course, from its initial unboxing to its final resting place in the boneyard (the area of a copier dealer's warehouse where it is eventually stripped for parts), your copier has a  certain life span.

Topics: Office Equipment Copier Service Digital Copiers Copier Repair MFP Security

Copier Dealer vs. Direct Manufacturer: Which is a Better Option?

Here are 7 points to consider when evaluating whether to choose a copier dealer or a direct manufacturer.

Discovering the right blend of printers and copiers for your office, from brand to specific model to where these devices are strategically placed, comes with no shortage of options and decisions.  Signing on to a 60+ month lease is a big move, raising the stakes on choosing wisely.

Topics: Office Equipment Copier Service Copier Repair

7 Numbers Every Copier Provider Should be Willing to Share

The numbers detailed below will say a lot about the level of service you can expect (and subsequent downtime), capabilities in applying technology to your business needs, and frankly just how well they take care of their clients. 

It's always good to know your numbers.

When you lease or purchase your next copier or printer, you're likely entering into a long-term relationship with a provider; and not all copier companies are created equal.  Beneath conversations about speeds and feeds, lease details, onboarding logistics, and in some cases, gimmicks and slick advertising pitches, there are some hard numbers that cut through the fat and help you make the right decision.

Topics: Office Equipment Copier Service Digital Copiers Copier Repair

5 Test Questions for Your Next Copier Repair Service Provider

Resolution should be the target metric for service providers because it reveals a technician’s know-how and the resources available to him or her to get you back up and running as quickly as possible.

Let’s face it, your copier, printer, or Multifunction Printer WILL need service.

Even at the efficiency at which today’s MFPs operate, the need for drum, feed tire, or fuser replacement is essentially inevitable. Anyone who’s purchased appliances, TV/Phone/ Internet Services, or a vehicle knows that the quality of service tied to that product can make (or break) your experience long-term.

Topics: Office Equipment Creating Raving Fans Copier Service Copier Repair