Our accolades are all about training to help our customers WIN.
Simply saying you provide superior service and support is not good enough today. Every vendor says it, but until you experience it, you really can’t be sure. So what do you look for? At Datamax, we believe winning is not about the team (service provider) that simply arrives at the stadium (or office) first. It’s about the team who is best prepared and who excels on the field (on the call). At a minimum, we believe delivering winning service comes from:
- An organizational-wide mission for “Creating Raving Fans®”—every day and every step of the way.
- A services delivery approach hyper-focused on response, resolution, and first call completion.
- An active pulse on relevant service performance metrics and ongoing customer feedback and satisfaction.
- A continuum of investment in equipping service and support delivery teams with the very best advanced training our technology partners have to offer.
We understand the perception of sharing one’s awards as self-serving. We want you to know that our accolades are all about training – training that helps our customers win. That’s the result that matters.
Canon ATSP - Nine Straight Years (2008-2016)
For the 9th straight year, Datamax is the only independent dealer/service provider in Dallas/Fort Worth to achieve ATSP—Canon’s highest standard for service training certification.
Canon’s Association of Technical Service Professionals (ATSP) recognizes Datamax for having over 75% of its service representatives certified within their program (Datamax certified 89.5% of its service representatives for 2016.) Through a series of exhaustive exams, the ATSP program challenges Canon Authorized Dealership technical support professionals to confirm their skills and knowledge utilized in the support of Canon Office Imaging Products. When a client sees the Canon ATSP logo, they can be assured that the technical support professional responding to their call has the highest industry standard of service certification and manufacturer training to effectively solve any problem.
Konica Minolta PRO-TECH - Four Straight Years (2014-2017)
The Pro-Tech Service Award recognizes Datamax’s ability to demonstrate an exceptional commitment to customer support and satisfaction. The Pro-Tech Service standard is difficult to achieve and the evaluation procedure is exhaustive. Every element of the Datamax’s service operation – management skills, inventory control, technical expertise, dispatch systems, customer satisfaction, and more – was scrutinized and measured. This rigid standard is the very reason this award has become such a powerful symbol of competence and proficiency. To be chosen to become a member of this select group is indeed an honor.
Microsoft Partner - GOLD COMPETENCY (2006-2016)
As a Microsoft Partner, Datamax is at the upper echelon of Microsoft solutions partners, provides access to the tools and support required to help clients succeed in the marketplace. Datamax was selected due to our high degree of competence and demonstrated expertise with Microsoft technologies, as well as broad-range of experience—and that combination enables us to provide a real-world perspective to their clients’ technology strategies.
- Gold Competency - Datacenter, OEM
- Silver Competencies - Cloud Productivity, Hosting, Small and Midmarket Cloud Solutions
Canon ADVANCED PARTNER - Three Straight Years (2014-2016)
Datamax Inc. has also been selected as an elite member of Canon’s Advanced Partner Program due to our high level of product sales and service performance. The Advanced Partner Program recognizes the very best in the dealer community with less than 10% qualifying for this elite distinction. Qualifying for this program is contingent on providing high-quality products and solutions with high-quality service and business practices. Additionally, the Advanced Partner Program provides technical “fast pass” support, priority service training and additional access to “exclusive” training offerings from Canon.
Datamax is the only technology provider in Dallas/Fort Worth area to collectively hold Canon ATSP, Konica Minolta PRO-TECH and Microsoft Gold Partner recognition for 2015-2016. If you are interested in learning more about the Datamax service approach, let’s visit!
ENX Magazine ELITE DEALER AWARD (2016)
Datamax has been awarded ENX Magazine's Elite Dealer Award for 2016. So what exactly sets a 2016 ENX Elite Dealer apart from the crowd?
1. They monitor, measure, and adjust.
2. They focus on relationships.
3. They stay current on technology.
4. They willingly experiment with marketing.
5. They commit to and support the community.
6. They have a service-first approach.
Laserfiche WINNERS CIRCLE (2004-2009, 2011, 2012)
Winners Circle represents an elite group of Laserfiche Document/Content Management Value Added Resellers with strong sales, successful installations and a shared commitment to exceptional service. Datamax is proud of it's long-standing and productive relationship with Laserfiche.
Leroy J. Farrell
Vice President & General Manager of Canon’s Engineering Services & Solutions Group
"It is with pride that Canon's Association of Technical Service Professionals program recognizes your dealership's Coppell, TX location for having over 75% of its service representatives certified within the program as of January 1, 2017. This achievement is no doubt due to your company's effort at promoting the ATSP program and commitment to superior customer service, and the perseverance of your service and support staff.”
Vice President, Konica Minolta Solutions Support Division
“I am happy to welcome you and your Service team as Konica Minolta Pro-Tech partners. This is indeed a great achievement and I’m well aware of the extraordinary efforts that you and your team have taken to become Pro-Tech certified for 2017. Attaining this level of certification shows that you and your Service Professionals are committed to providing outstanding service to your customers, and focus on maintaining Konica Minolta products to their optimal performance.."
Vice President of VAR Business Mgmt Dept, Laserfiche
“Congratulations on the tremendous accomplishment of qualifying for the 2009 Laserfiche Winners' Circle. This year's economy has not made it easy to achieve Winners Circle status, so we are particularly pleased with every VAR who rose to the occasion. We're proud of your extra efforts to make this year so successful, and you should be, too."
Executive Vice President and General Manager, Canon Business Imaging Solutions Group
“Your commitment to Canon, as demonstrated through your 2016 efforts, qualifies you for our exclusive Canon Advanced Partner Program. You are officially a member of the 2017 Advanced Partner Program. The Canon Advanced Partner Program recognizes the best of the dealer community. Less than 10% of Canon authorized dealers qualify for this elite program. Qualifying for this program means you provide high quality products with high quality service and business practices. Congratulations!"