Simplify your requests with e-info—Datamax’s online customer portal.
In an effort to further enhance our connection with you, we’re pleased to offer the Datamax ClientCONNECT Portal (powered by ECI e-info technology). e-info is a fully integrated Web portal that empowers current customers with the ability to access and exchange information directly with our service support and billing systems. Customers can log in to a dedicated, secure, and customized website where they can perform activities like: ordering supplies and checking the status of previous orders, submitting meter reads, requesting service calls, monitoring account information, and much more!
The following are many of the advantages we think you’ll appreciate.
Ease of use advantages.
- No more redundant contact/equipment information data entry when submitting service requests, meters, or supply orders
- No more multiple form data entries when several equipment requests are needed
- Real-time status of existing service or supply requests is now available
- Summary dashboard presentation for ease of navigation
Information access advantages.
- View pending calls
- View scheduled calls
- View dispatched calls
- Search previous service calls
- View invoice history
- View account status
- View credit status
- View credit limit
- View aging report
- View due meters
- View meter history
- View new orders
- View picked orders
- View shipped orders
- View items on back order
- View canceled order
- View equipment on record in the field
- View equipment tied to a contract
- View non-contract equipment