Whether you're acquiring a Digital Press Solution or evaluating your current one, realizing peak efficiency, reliability, and profitability is a must. Here's 5 questions to consider.
— Survey of Production Print Providers, Epicomm
That means moving with air-tight precision from job acquisition to job fulfillment, with no service downtime in between. By partnering exclusively with one trusted partner, you gain true accountability and true visibility with all aspects of your digital press solution and service.
With the intent of maximizing your production run time, print specialists need strategic workflows that ensure they aren't walking away from jobs, customers or revenue... and not feeling constantly pressed for time.
Continuously fine-tuning our skills through advanced training, and maintaining hyper-focus on metrics like Response and Response + Resolution Time, are essential keys to our service culture. We believe they're real difference makers. — Steve Kennemer, Datamax Dallas/Fort Worth Vice President of Service
It begs a few questions: Are your technicians sufficiently trained on digital press equipment? Are they local and able to respond swiftly and resolve issues the first time? Datamax is committed to all of the above. Corporate-wide, we've invested over 27K hours and more than $1.4 million over the past 5 years in such training.
Our Canon ATSP service training awards reveal themselves through the powerful metrics we measure and improve upon consistently: Response Time, Response + Resolution Time, First Call Completion Rate, and more!
And the haggling continues. Color consistency is easily achievable with the right partner and professional tools. For example, Canon's PRISMAsync incorporates an in-RIP G7 calibration method. Without a need for third-party software or complex procedures , print professionals can quickly and easily calibrate their PRISMAsync-driven Production Color Presses to achieve a near-neutral print condition.
The challenges faced today by production printers — tight turnarounds, shorter, highly varied job runs, increased customer demand — can put the press room in disarray. That is, without a relevant end-to-end solution to define and direct production processes. Developing workflows specifically envisioned for your operations can help your team meet the demands of customers, and leave you available for additional jobs.
A Production Print Partnership Review entails a thorough review of service performance metrics and SLAs, whether the current solution aligns with your business goals, and offers the chance to think strategically looking ahead. It's much more than just a periodic lunch or unannounced fly-by.
It gives you leverage (should you need it). It gives your provider more reasons to remain accountable. Accountability, to us, means thoughtfully caring for your technology throughout the entire term of the lease. With Datamax, the same company that you develop and acquire your equipment from is the same one servicing it — which equates to a mutually empowered relationship built for the long-run... and for the long production runs.
Partner with our Production Print Specialists. The Datamax Discovery Process reviews your current production print job workflows and identifies underlying issues affecting productivity, quality, turnaround, and cost.
Datamax is the only independent dealer/service provider in the region, and one of only four in the nation, to achieve ATSP — Canon’s highest standard for service training certification — for 15 straight years.
It's not just tactical. It's strategic. Our regularly-scheduled reviews analyze service performance metrics, maximize technology capabilities and reinforce both your return on investment and return on impression.