The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


Did You Know: Don't Overlook Color Calibration

If you've ever asked yourself why your prints don't match your screen color, then you need to understand color calibration.

If there’s one thing that drives creative-types crazy it’s when their prints don’t match what they see on their screen—especially when they are on a deadline! So why does this happen?

Before we dive in to some solutions, it’s important to understand how color works, specifically in the digital sense. 

Topics: Office Equipment Print Management Production Print Did You Know?

Is Your Copier Provider All-In on Service?

You don't have to settle for poor copier repair and maintenance services.

Ever been to a restaurant and request something that isn’t on the menu? Or even just wanted to slightly adjust your order? Or wanted a Coke, but all they served was Pepsi products?

How often has the server been unhelpful – if not rude?

Topics: Office Equipment Customer Satisfaction Technology Support Creating Raving Fans Technology Pain

Great Digital Copier Service – Do You Know What Questions to Ask?

Asking your potential copier partner the right questions is a key to a happy relationship – here are 20 essential ones.

There are questions every company should ask their potential (or even current) service partner.

On the surface, buying or leasing a copier is simple. Call up a company because you can't tell the difference between a Canon from a Lexmark from a Konica Minolta digital copier (so it doesn't matter, right?), tell them your best guess about how much your print and copy, get the price and sign on the dotted line.

Don't do that.

Topics: Office Equipment Partnering

You're Not Buying a Copier – You're Buying the Ability to Communicate

A digital copier is only a means to an end. When buying office equipment, think about how it will improve your ability to communicate.

This is going to sound odd coming from the marketing director of a company that sells and leases digital copiers and other office equipment (and other services).

You aren't buying a copier or a printer from us, what you're really buying is the ability to communicate with your customers, suppliers, and co-workers.

Let me explain.

Topics: Office Productivity Productivity Tips and Tools

Canon Continues to Be the Best Copier for Law Firms

Some things just naturally go together — bread and butter, Batman and Robin, milk and cookies. What doesn't always go together is the service behind a business investment such as a digital copier or production printer.

Everything sounds great before the sale, but buyers are often left high and dry. At Datamax, our technical support professionals work hard, together with our manufacturers, such as Canon, to train and anticipate problems to support our product lines – and YOU! – after the sale. 

Topics: Office Equipment Customer Satisfaction Office Productivity Legal Tips and Tools

There Is a Copier Service Pot of Gold at the End of the Rainbow

Finding a service company that combines excellent copier service support and expertise at a reasonable price feels like looking for a pot of gold.

Leprechauns are lucky.

Four-leaf clovers are lucky.

Companies looking for top-notch maintenance and service for their digital copiers and other office equipment often feel like they're looking for a four-leaf clover in the middle of a cornfield.

They can't find one.

Unlucky.

Especially if you bring someone in who claims expertise on the copier you need serviced, but really doesn't.

Topics: Partnering Managed Services Customer Satisfaction Creating Raving Fans

Are Centralized MFPs the New Water Cooler for Office Chit-Chat?

Buy one device and save money? Sometimes, but it doesn't always work that way.

Many small to mid-sized businesses (SMBs) strive for efficiency by placing their print/copy/scan devices in one, central office location. A location that is easily accessed by employees and with a bevy of paper and supplies at their fingertips. While this may seem like a good idea in theory, it’s worth evaluating whether or not grabbing a print job from the digital copier has become an excuse to take a lap around the office and socialize.

Topics: Office Equipment Print Management Office Productivity Productivity Tips and Tools

Diamonds Are Forever; Technology – Including Digital Copiers – Isn't

IT changes quickly and becomes outdated – that includes your digital copiers and printers.

Some things get better with age – a good red wine, a vintage car, a great marriage. Other things don't age, they just get old – white wine turns to vinegar, a Ford Escort is always just going to be a Ford Escort, some relationships don't last.

Topics: Office Equipment Print Management Technology Support Technology Pain Office Productivity

Don't Kick Your Copiers or Printers – And 6 Other Tips to Minimize Copier Repair Needs

Kicking your copier can make you feel better. Here are six ways to avoid the urge.

I don't know about you, but I've been frustrated enough with printers and copiers over the years to want to give one a swift kick (I never have!). And many of you are no doubt familiar with the “printer revenge” scene in the move Office Space.

I've made this point before, digital copiers (and printers) today are complex pieces of machinery and they do wear out and break down over time.

But it's not always your copier's or printer's fault that it's not working correctly, sometimes it's yours.

What are some things that you can do to keep your digital copier(s) operating at peak efficiency? Here are five.

Topics: Office Equipment DatamaxGreen Managed Services Technology Pain Productivity Tips and Tools

Work on the Move – Digital Copiers Help You Keep Up

Working anywhere is a reality. Another reality, the “boring” digital copier enables that reality.

I've been writing about the value and productivity benefits of your digital copiers for quite a while now. I've learned a lot in the past few years writing these posts (and I hope you have too!).

I recently saw the infographic (see below) from Konica Minolta. It's called the “Workplace of the Future.” It struck me that while we're always looking to “what's new and next” (especially when it comes to technology) that it's often the tried and true technology that we rely on to run the core of our businesses. Document management, helping to manage change, our networks, and, yes, even copiers aren't outdated (though they've all been around for decades) – and they'll continue to play a role in the workplaces of tomorrow long after I retire.

Topics: Office Equipment Document Workflow Productivity Tips and Tools
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