The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


What's Your SMB's Document & Network Strategy Heading into Spring Training?

As your SMB heads into Spring Training, and you analyze your current technology roster - from document workflow to network infrastructure - what are some fundamental moves you can make to better your 2019 season forecast? 

The first glimpse of spring has arrived.

As my beloved Texas Rangers report to Surprise, Ariz. for Spring Training this week, it’s a time when baseball enthusiasts’ minds drift from the bone-chilling winter months and begin romanticized forecasts for their favorite team and the sunny April days ahead.

Topics: Document Management Network Management Document Workflow IT Consulting Productivity Tips and Tools

Overcoming Technology Challenges through Collaboration: Top Blog Posts of 2018

The dedicated team of scribes here feel that through collaboration, we can strategically identify technology challenges and properly disseminate our carefully crafted ideas on overcoming them. 

Perhaps without coincidence, our top read blog for 2018 was on the topic of “effective collaboration.”

Collaboration:  It’s a key word in defining how the Datamax Thinking Blog operates. We remain committed in our pursuit of  “educating, collaborating, and sparking ideas for maximizing the technology that matters” - be it office equipment, document workflow, network security and many business technology initiatives in between.

The dedicated team of scribes here feel that through collaboration, we can strategically identify technology challenges and properly disseminate our carefully crafted ideas on overcoming them. 

Topics: Document Management Office Equipment Document Workflow Creating Raving Fans Production Print Network Security Productivity Tips and Tools Education Tips and Tools

Avoid Hitting the 'Workflow Wall' With Proactive Toner Replenishment

We're out of toner again. Everybody seems to be waiting on someone else - or me." - Stephen M., Purchasing Manager

It’s called “The Wall,” and for good reason.

When a marathon runner – generally around mile 20 – fails to replenish his or her internal glycogen stores throughout the race, their body “bonks” into sudden fatigue.  The legs – depleted of all energy – wobble to a halt. The mind begins to shut down. Some runners even collapse.

Replenishment is a key factor to endurance.  In the duration of a workday, your copier is the workhorse athlete of your office’s workflow, running consistently at full speed to copy, scan, fax or print your critical documents promptly. If you unexpectedly run out toner, your device is down. And you’re down, too.

Topics: Office Equipment Print Management Productivity Tips and Tools Key Acccounts

Small Businesses Can Think Big With Cloud-based Technology

Is your SMB ready to think bigger about the technology you deploy? Are the practical advantages that come with cloud-based solutions a right fit for your organization? 

Author Tim Ferris says “Life’s too short to think small.”

Many ambitious, hungry start-up entrepreneurs begin with nothing other than a huge dream.

Naysayers may accuse them of having their head “in the clouds” when it comes to their business vision, with their seemingly unrealistic, impractical ideas and expectations.

Either way, business owners having their heads in cloud technology is both practical and advantageous. Given the right technology partner, utilizing cloud-based tools can boost productivity and demand minimal management effort on their part.  

Topics: Network Management IT Consulting Productivity Tips and Tools Cloud Technology Data Back-Up

The 3 'I's of Proactive Service: Ensuring Dominion Over the Domino Effect

Before you begin asking “When can I expect a technician” and “When will my issue be resolved,” a few key questions will shine a light on just how prompt and ultimately effective your copier service might be moving forward.

There’s an old Bizarro comic strip showing an older man leaning up against the Patient Registration desk at a doctor’s office. “I’ve been waiting for 20 minutes!” he scolds the receptionist.

“Down the hall. You want ‘impatient registration’” the woman replies.

Comedy aside, customers today are tired of waiting.

Topics: Office Equipment Partnering Print Management Productivity Tips and Tools PrintView

DIY Print Production: Why We're 'All-In on In-House'

Whether you’re producing fast-turnaround, lower-length jobs or massive, one-time runs, more organizations are discovering the distinct advantage of going "All-In on In-House" production. 

In finding an effective process for getting your own high quality printed materials out the door, it’s hard to bet against the house. Particularly, your own.

Topics: Office Equipment Production Print Security Productivity Tips and Tools

Avoid Facing the Great Divide Between Service Level Expectations and Reality

As the landscape changes, so do business needs. It’s a technology partner’s obligation to maintain an open dialogue, to listen intently, and provide complete transparency on documented expectations and business-building strategies. 

In my time as a Solutions Sales Specialist, I played a lot of  “20 Questions.”

My steady stream of inquiries to clients had a strategic intent. The client's answers provided key nuggets of information for:

  • digging into client current (and future) needs 
  • discovering operational challenges 
  • planting new seeds of opportunity 
  • ensuring expectations were being met at all times

If there was a gap between my client's perception and reality, it was my job to stand in it.

Topics: Office Equipment Partnering Print Management Creating Raving Fans Productivity Tips and Tools Legal Tips and Tools PrintView

Go Vertical, Grow Vertical: 3 Rungs in the Vertical Market Ladder

Vertical Marketing comes down to truly understanding and anticipating your clients’ every move. By going vertical, your clients can grow vertical and positively impact their bottom line.

Author Anthony T. Hinks is quoted as saying “it’s when you’re going vertical that you leave the other players standing.” The game of basketball, an athlete mid-dunk, may immediately come to mind. But these words very much apply to business.

Topics: Partnering Creating Raving Fans Productivity Tips and Tools Datamax Culture

Is it Time to Revamp Your Managed Print Game Plan? 

Specific print management solutions provide various levels of control and can help business owners of all-sized organizations better track usage, from features like Secure Print available directly on your MFP, up to robust enterprise, server-based solutions. 

My brother-in-law, the sales director for a newly-opened auto dealership, strives to find any way possible to keep costs low and minimize wasteful practices as the business gains momentum. We chatted about his recent challenges at a recent Sunday gathering, the buzz of March Madness games echoing from the tv in a nearby room.

Being in the industry I’m in, I naturally asked him about the set up of copiers and printers at the dealership. He struggled to recall the make and model of the machine that sits near his office.  And then he shook his head.

“But I can tell you this for sure: There’s a ton of waste,” he said. “Every day I see copies just sitting on or around the copier all the time. You wouldn’t believe it.”

Topics: Print Management Managed Services Productivity Tips and Tools PrintView

Seven Common Ground Rules for Effective Collaboration

Regular collaboration is a powerful tool in staying fresh within your organization and within your industry. After all, two – or more – heads are usually better than one.

My front yard flowerbed is perpetually on the brink of being overtaken by weeds.

Just as quickly as I can remove the Greenbrier vine, the pesky East Texas weed is already poking its way back through the soil, wrapping around my boxwood shrubs and Azaleas (whose blooms have me daydreaming about the upcoming Masters Tournament). Regular care and maintenance is a necessity if I want to achieve desired growth in my yard.

Providing Managed Services or even Copier Service can be a lot like my flowerbed.

Topics: Technology Support Productivity Tips and Tools