Looking for better response? Consider these four metrics.

When asked, “How likely would they recommend Datamax to a friend or colleague,” our customers have given us an average Net Promoter Score® of 92.4 since 2012.

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Response Time (Hours)

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Response + Resolution (Hours)

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First Call Completion (%)

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Recommendation Score (1-10)

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(All figures above are based on six (6) month average for all equipment.)

Why these four metrics?

We believe a differentiator that's not valued by the customer is definitely not a competitive advantage. If it’s not relevant, we know it doesn’t matter. — Robert Caldwell, Vice President, Marketing

The responsiveness of your service
provider — is it worth raving about?

Simply stating you provide superior service and support is not good enough today. Every vendor says it, but until you experience it, you really can’t be sure.

So what do you look for? At Datamax, we believe winning is not about the team (service provider) that simply arrives at the stadium (or office) first. It’s about the team who's best prepared and best executes on the field (on the call).

If you're considering a change with your current office equipment service provider, we'd  love to join the conversation.  If afforded the chance, we'll be ready to share how our responsive service approach, quantitative service metrics, and award winning technical staff can turn you into another Datamax raving fan!


Considering changing your current service provider? Let's visit!