• Testimonials

    We'd love to toot our horn, but we think Datamax customers say it best.

Testimonials

We'd love to toot our horn, but we think Datamax customers say it best.

From providing the perfect technology fit to over the top customer service to helping save money, we are proud to serve each of our customers like they’re our only one and make their daily work go smoothly. We are proud, gratified, and humbled by the support and kind words our customers – our Raving Fans – have for us. 

Read on for what some of our customers have had to say about our service and how we’ve been able to help them solve their key business technology issues.


Denise, Industry: Education

“Datamax always has exceptional communication! Whether it is on the phone or in person, the service of Datamax is fabulous! I always recommend Datamaxtheir professionalism and courtesy are top notch!”
Landon, Industry: Education/University

“Throughout the bid process, we offered what we felt were some unique challenges that would help us in determining the skills and abilities of the bidders. Our Business Process Consultant, Lisa, and her team responded to every challenge and in the end her company delivered on a performance demonstration that no other bidder could meet. Based upon this performance, along with their very competitive economic proposal, we selected them to become our provider effective June 1, 2013. The Datamax team provided delivery and installation on schedule and with minimal disruption to our operations. This implementation included the installation, activation, and training in UniFlow Print Server software. Since implementation, Lisa and her team have continued to provide excellent service to our account.”
Kathy, Industry: Education

“We have been associated with Datamax for over ten years. First of all, let me say that Brian (our Business Process Consultant) has successfully transitioned our copy contract into one that serves our needs and saves us money at the same time. He has always been professional and most of all available to us in case we had questions or needed a question answered. This is still true AFTER the sale. Secondly, I want to say that the service team at Datamax is amazing. When we have a service call they are usually at our location within two to four hours. The service call is always completed within 24 hours.”
Steve, Industry: Transportation

“Working with Datamax has provided us with ways of saving time and resources with their Managed Print Services. After completing an honest assessment of my printing environment, Brendan (our Business Process Consultant), has found a way to save us time and money. I no longer need to worry about running out of printing supplies, print usage or expiring maintenance contracts; Datamax handles it all remotely!”
Terri, Industry: Transportation

“I would like to commend both you and your company for your excellent service, both before and after the sale. So many companies focus on making the sale, then let the "other" guys take over, often leaving the client with the feeling of being abandoned. Not Datamax! I can honestly say that we have received the same high caliber of service after we had made our purchase. You've personally rescued us on many occasions, even though the "breakdown" was on our end. You are always available and are willing to help us resolve any issues that we might have, even though it may not be your responsibility.

I would highly recommend Datamax and your team to any prospective client. You have continued to demonstrate to me that you value us as a client. Datamax is my "security blanket" and in these times that means a great deal to me. Please offer my congratulations to your staff and the wonderful people in your service department for a job well done!!”
Jay, Industry: Transportation

“We have been extremely satisfied with the services and equipment that have been provided by Datamax for a few years now.  Gina (our Technology Representative) has been very helpful by addressing our last minute needs on numerous occasions! The response time that we have received, as well as the overall customer service, has been very helpful to us. There has been more than one occasion to where we have required last-minute binders or color documents put together and Datamax has always been able to meet our required deadlines. We are looking forward to continuing our relationship with Datamax for both our equipment and document needs!”
Joey, Industry: Export

“Choosing Datamax for our new copier purchase was a result of my experience with your company while working at my previous employer. (IT makeover). Everyone at Datamax goes above and beyond to provide exceptional, personalized service. I will recommend Datamax to EVERYONE! Daniel has been super responsive to ensure we were completely operational with our new machine. I could tell that he and Josh made the effort to keep their activities and conversations muted so as not to be disruptive (even though in our office setting it really doesn't matter).”
Cassandra, Industry: Insurance

“First, Thank you Jeff (Business Process Consultant) for ALWAYS going above and beyond in caring for our copier needs. Not only do you respond immediately to any inquiry or question, you make sure that we are cared for quickly and with excellent service. I appreciate your upbeat, can do, easy going, and kind hearted attitude and enjoy working with you very much. You are honest and we trust you to bring us great quality products at fair prices with A+ customer service. Thank you Datamax for placing a priority on customer service and well trained technicians. Everyone l work with from the kind people that answer my calls to the technicians is professional, responsive, and has a great attitude. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Datamax for years to come.”
Richard, Industry: Non-Profit Church

“I wish to take this opportunity to say how much we appreciate the support your company has given us over the past month or so with the Konica Minolta copier/printer we purchased from you.  The machine has performed very well; much better than our previous machine, and your level of service has so far outperformed our previous provider that a comparison is not possible. Your folks have responded within hours, while our previous supplier was doing well to respond at all. All in all, I could have not asked for better support. Your response has been quick, efficient and effective.”
Janet, Industry: Education

“WOW! I wanted to take this opportunity to say "thank you" for responding to our urgent service call yesterday so quickly. As always, the prompt responses that we receive from the Datamax service team is truly outstanding! Thank you for allowing Shawn (our Technical Representatives) to service the equipment with expertise, prompt and professional work. It really makes a difference in the work day when you know that you have a service team that you can count on. I am always in awe at the advancement of the technology field and Shawn's ability to repair our equipment with very little help and with such knowledge, pride and patience. We welcome him in our office every visit and everyone looks forward to seeing him when he comes. I always say, "it starts at the top!" If leadership is on target, the team will be on target! What a great team you have!”
Cassandra, Industry: Finance

“I have been most pleased in my dealings with our Business Process Consultant, Jeff, and his staff.   Datamax of Texas has earned my trust and respect. Consistent and frequent communication as well as always being accessible has proven to me their commitment to excellent customer service. Both Jeff and his staff are always accommodating and attentive to our business needs. It is always a pleasure to do business with someone that listens to your needs and expectations.”
Roberta, Industry: Finance

“I am in awe of your outstanding customer service. Unfortunately, in busy times, you only hear from customers when they have a complaint, so I want to take this time to tell you what a superb job your technicians do! Yesterday, I placed a service request in the afternoon and before I left for the day, Michael had completed the service call. All of your technicians have offered this kind of service as well. Congratulations on a great team at Datamax!”
Joe, Industry: Non-Profit Church

“We've been using Datamax for a while now and have received top-notch service and support from the company. Datamax does an excellent job and are very straightforward in their terms and pricing. We actually received some slightly lower-priced bids from competing companies when looking around, but the true cost of ownership with Datamax is well worth the higher cost. They did the hard work of determining accurately our needs and which services/devices fit those needs. In particular our Business Process Consultant, Adam, has done a fantastic job and a pleasure to work with. He has always been able to accommodate our requests and figure out how to do exactly what's been asked.”
Shanna, Industry: Non-Profit Church

“Datamax has supplied and serviced our copiers for many years. The technicians are courteous, proficient and prompt. They have taken good care of us. Recently we implemented the TechCare services for our IT needs and have been very pleased with the assistance we have received so far. I would recommend Datamax to anyone seeking professional services for their office and technology needs.”
Linda, Industry: Non-Profit Church

“Daniel (our Field Service Supervisor) is a rare jewel in the service world. He exhausted all efforts to repair the problem with our Konica. When it was apparent that it could not be repaired, he scheduled to deliver a loaner machine to our office. But it didn't stop there as he offered to print our church bulletin programs for us AND he delivered the 1,300 bulletins to my home so I could get them to the church for the Sunday morning service. WHO DOES THAT?!?! It was so thoughtful and so professional. He's an amazing example of what customer service means.”
John, Industry: Healthcare

“JD had some really GREAT things to say about Thomas (our Technical Representative). His approach, his work ethic, and his attention to detail were SIMPLY OUTSTANDING!!!!! And just in case you either didn't hear me or didn't quite understand let me say it again, SIMPLY OUTSTANDING!!!!! I absolutely appreciate all that you guys do and I can say that hearing that about Thomas is not news to me at all but nonetheless it is good that other people at the hospital see the same sort of performance from a "contractor" that I see. Job well done!!!”
Jerra, Industry: Healthcare

“I want you to know you have an exceptional employee, Rick (our Technical Representative), in your support division. His ALWAYS calm, patient manner was a great help to us when our frustration was at an all-time high as we work in a high-demand research office for multiple physicians who require immediate copy access to multiple journals and publications; unfortunately at the time, we were having our repetitive paper jams/feeder issues. Rick's knowledge of the Canon copier software, efficient and remarkable problem-solving abilities are rare indeed. If the quality of a company's employees is an indication of future success, then Datamax has a very bright future.”
Mary, Industry: Government

“Below is a list of attributes Jason (our Technology Consultant) brings to the City each week he is onsite: a) Has a thorough knowledge of the City's network, b) Is aggressive in troubleshooting and getting answers to questions related to outstanding network issues, c) Very interested and involved in project planning and support, d) Always finding ways of making our network work more efficiently and adheres to "best practices" recommendations by industry standards, and e) Always concerned about security vulnerabilities from both inside and outside the network. Jason is professional, diligent, and well received by our employees. He represents himself and Datamax in a positive manner. Our city appreciates Datamax and the entire support team for the services it provides.”
Linda, Industry: Government

“It is not always that you find someone who truly loves their job and goes the extra mile to ensure that their customers are taken care of. Quandre (our Technical Representative) has displayed a can-do attitude since he started servicing our copier and we appreciate his attitude. Upon arrival to our office, Quandre always displays a smile, greets everyone by name and ensures that our copier is working properly to the best of his abilities. Even when Quandre is not called to service our copier, he takes it upon himself to stop in just to ensure that our copier is working properly and to see if we need anything else from him. That shows that he takes his job seriously and puts his customer first. We would like to simply say thank you to Quandre for a job well done and share in our thoughts about what a wonderful employee that you have on your staff.”
Jill, Industry: Energy

“When we needed an extra pair of eyes, Lisa (our Business Process Consultant) took time to assess our daily work flow and determine the kinds of accessories that might be advantageous to our office requirements. She's looked for ways to help save us money, and is continually checking in with us to be of assistance. She follows up on our questions in a timely manner and resolves repair and maintenance issues quite speedily. Lisa deserves my highest recommendation....keep up the good work!”
Ligia, Industry: Energy

“We have had the pleasure to work with Brian (our Business Process Consultant) at Datamax, who diligently led the transition from a previous vendor, and took care of all phases of implementation of the new fleet of machines. Brian is responsive and thorough. In addition, the transition to the Customer Service Team was smooth and their service is excellent.”
Deborah, Industry: Healthcare

“I really appreciate Datamax coming to our immediate "rescue" once more. I love knowing that you are right at hand when we need you most. And thanks for stopping by and letting me know the problem had been resolved. This is the time of year that these machines can be put to the test with end-of-year presentations and meetings.”
Terri, Industry: Transportation

“So many companies focus on making the sale, then let the "other" guys take over, often leaving the client with the feeling of being abandoned. Not Datamax! I can honestly say that we have received the same high caliber of service after we had made our purchase. You've personally rescued us on many occasions, even though the "breakdown" was on our end. You are always available and are willing to help us resolve any issues that we might have, even though it may not be your responsibility. I would highly recommend Datamax and your team to any prospective client. You have continued to demonstrate to me that you value us as a client. Datamax is my "security blanket" and in these times that means a great deal to me. Please offer my congratulations to your staff and the wonderful people in your service department for a job well done!”
Lynn, Industry: Non-Profit Church

“He pinpointed the problem very quickly and immediately came up with a solution. He tested and re-tested the printer from his computer as well as several different staff persons' computers and made sure we were up and running again. Vladimir (our service representative) was open to and professionally patient in discussing with me the different possibilities and solutions. He also exchanged information with our IT technician who was here at the same time. He advised me how to check the machine connections, in hopes that the problem will not occur again. I assured him that we would follow the instructions. He was very professional and represented Datamax in what could only be a positive light.”
Charlie, Industry: Advertising/PR

"I was shocked that Jay (our Technical Representative) was able to fix the server in one trip. I was concerned we would be down for at least a couple of days. Then, on top of that, he fixed another problem with the printer itself and some streaking issue that presented itself this morning before he came. Datamax has always given us great service, but Jay's response today was in the excellent category.”
Shelly, Industry: Healthcare

“When placing a service call Rick (our Technical Representative) always calls very promptly to let me know when I might expect him. After he completes the service repair, he explains what was wrong with the machine and thanks me for our service. To date, we have not had to call him back on any repairs that he has done for us. It is such a pleasant change to have someone come out that truly seems to enjoy their job and wants to please the customer. It has been a pleasure doing business with Datamax.”
Todd, Industry: Non-Profit

“From the time we have signed our contract to the time we call in for various service requests, Datamax and our Business Process Consultant, Lisa, have provided me with Over the Top Customer Service. Datamax has provided my organization with excellent support in the area of Digital Printing. Their work has been a major factor in the everyday operation, helping us become more efficient and effective. Our Business Process Consultant, Lisa, has been a major player in the keeping us satisfied. Over the years, she continues to make sure that we are making cost-effective decisions and tries to save our non-profit organization money and time. Lisa was able to help us avoid other expenditures and overage fees by analyzing our account and presenting us with a proposal of adding an addition copier. This decision saved us hundreds of dollars a month. So, as you can tell Datamax is a solid and reliable company that is in business for its customers and not for a gain.”
Pamela, Industry: Non-Profit

“We have been a customer of Datamax now for almost 3 years. Our organization relies heavily on having a dependable and reliable printer and copy machine. More importantly, it is critical to us to receive prompt and polite service when problems or issues do arise. Datamax has exceeded our expectations in both of these areas. When we needed a copy machine/printer, they were able to provide us with an option that was a perfect fit for our organization at a price we could afford. They have provided us with quick service by knowledgeable staff whenever we have had to call on them. They have also been proactive in ensuring our printing and copying needs are being met as our business grows. We would recommend Datamax to anyone looking for a quality product with excellent customer service. The product and service they have provided has enhanced our efficiency and allowed us to focus on our day to day business operations and the needs of our collaborative partners.”
Angela, Industry: Healthcare

“Our company truly made the right choice selecting Datamax to implement our document management system. They jumped in with both feet to set our company up with the necessary tools to launch this project. Datamax has been by our side since that time to offer support and ensure we have the latest upgrades. Richard's (our Technology Consultant) ability to troubleshoot certain issues we have is invaluable.”
Tami, Industry: Government

“Our office recently embarked on a journey to implement document management in our Finance and Human Resources departments. Implementing a new system is never an easy task and there were so many unknown variables; at least to us! However, Scott (our Technology Consultant) remained calm and patient throughout the hours of planning the Laserfiche system to suit our needs. Additionally, we were all impressed with his expertise in the Laserfiche products and his ability to explain the system in layman terms to bring us all to an acceptable level of comfort with the product. Scott has made it a pleasure to do business with Datamax."
Penny, Industry: Non-Profit Church

“Not only did he repair the issue, he was proactive in helping us to find a more efficient way to scan our documents to our desktops. Our IT person had set a rather cumbersome path due to using google mail. (I believe that was the reasoning) Shawn (our Technical Representative) saw those posted directions and sought me out to explain an easier method. Wow, what a relief to now have this in place. This is certainly one of the reasons that I have been so pleased with the church's relationship with Datamax these many years. Thank you again for your company's commitment to customer service”
Sherry, Industry: Hospitality

“Our company has been extremely satisfied with the business we have conducted with Datamax over the past eight years. Datamax has assisted us with changing needs and growth within our business and provided exceptional levels of service with our printers and copiers. A special thanks goes to Justin (our Business Process Consultant) who has never failed to take excellent care of us throughout the years. Datamax continues to successfully manage our specific needs with great attention and professionalism. We look forward to continuing our relationship with Datamax in the future and would recommend them to anyone in the market for their products or solutions.”
David, Industry: Hospitality

“Datamax has been a trusted business partner for many years. Brad (our Business Process Consultant) and the entire staff are always very helpful and attentive. Any issues that arise they are always there to take care of. When our leases are up for renewal we are notified, options are presented, and new leases drawn up in a timely manner usually with costs savings associated. We really appreciate everything you guys do for us.”
Cassandra, Industry: Insurance

“First, Thank you Jeff (Business Process Consultant) for ALWAYS going above and beyond in caring for our copier needs. Not only do you respond immediately to any inquiry or question, you make sure that we are cared for quickly and with excellent service. I appreciate your upbeat, can do, easy going, and kind hearted attitude and enjoy working with you very much. You are honest and we trust you to bring us great quality products at fair prices with A+ customer service. Thank you Datamax for placing a priority on customer service and well trained technicians. Everyone l work with from the kind people that answer my calls to the technicians is professional, responsive, and has a great attitude. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Datamax for years to come.”
Roberta, Industry: Insurance

“Our company has been utilizing Datamax's service for quite some time. I want to make you aware of how much we appreciate the efforts we receive from Corey (our Technical Representative) when he is here. After completing his evaluation and solution to the problem, he offers a detailed, verbal overview of his work before leaving. He is very thorough, and I feel confident with his efforts. It's people like Corey that restore our faith in the servicing industry.”
Angela, Industry: Insurance

“Our company truly made the right choice selecting Datamax to implement our document management system. They jumped in with both feet to set our company up with the necessary tools to launch this project. Datamax has been by our side since that time to offer support and ensure we have the latest upgrades. Richard's (our Technical Representative) ability to troubleshoot certain issues we have is invaluable.”
Mark, Industry: Manufacturing

“Our company has used Datamax for all of our IT needs for the past seven years. We could not be more pleased. Truthfully, with the incredible reliance that we place on our server and desktop computers and the speed at which changes take place in this industry, I do not know how we would function with any degree of confidence without their services. The monthly service calls always are helpful, and our primary contact, Richard, has become like one of the family here at our company. We have presented him with numerous challenges (most of which needed immediate response), and he was always up to the task. We have also been very impressed with the rest of the behind-the-scenes Datamax support staff. We would, without hesitation, recommend Datamax for anyone's IT needs. In fact, we have, on numerous occasions.”
Patti, Industry: Manufacturing

“I would like to thank you and your Network Management team for all the help and consideration that you have given our company through the years. In the past two months we have moved offices. Your team of Richard and Tiffany were absolutely amazing. They were able to work with us on the timing of our move and when Verizon cut off our Internet, Richard was able to come out immediately, fight with Verizon and get our company up and running. We love working with all of you because your company is one that truly cares about what they are doing. We always talk about how we feel that we are your only customer because of Datamax's quick response time. Thanks again!”
Amy, Industry: Legal

“Not only does Jeff respond to our needs and requests quickly, he is always very courteous, professional and capable of seeing that our needs are met. We appreciated how quickly Jeff prepared a quote for us in December when we told him the firm was looking into acquiring a second copier. Jeff was ready to meet right away and had the answers to all our questions. In addition, Jeff understood the functional printing/copying needs of our firm and came prepared with the perfect copier recommendation. We also appreciate the timeliness and expertise of the technicians whenever we make a service call. In the legal profession, we often have printing deadlines that are determined by the courts and it is a great security knowing that Datamax helps us meet those deadlines by responding quickly when something isn't working quite right. Thank you for your company's dedication to customer satisfaction.”
Patty, Industry: Legal

“I wanted to take a moment to verbalize my gratitude in writing for the service call performed yesterday by Daniel (our Technical Representative). As you are aware, office equipment operating at optimum level is of utmost importance in getting a job done properly on a daily basis. Needless to say, I was very pleased and impressed with the timeliness of Datamax's response to my call. I would like to add that I am now much more familiar with the Datamax Canon imageRUNNER thanks to Daniel's patience in enlightening me on the various operational parts and functionality. He is definitely an asset to your organization. Again, "Mahalo Nui Loa" (a big thank you)"
Theresa, Industry: Real Estate

“I’m not quite sure what kind of training or culture Datamax instills in their staff, but I wanted to give you guys a compliment. Every representative I have met, from sales to service, has always been punctual, professional (yet friendly), and competent. From dealing with Boyd, Brent, Jessica, and Kirk, I have had a pleasant experience with each and have felt appreciated as a client. Keep up the great customer service.”
Thomas, Industry: Real Estate

“I have nothing but accolades for the Datamax team... The whole delivery, installation and programing team were professional and a pleasure to work with. They were all concerned about making sure that all our needs were satisfied, even things that we did not think about. Their operating training was clear and complete. Their willingness to assist with follow up questions and with prompt service, differentiates Datamax from other vendors we have worked with. I would highly recommend them to anyone looking for a multi-function high volume machine. In fact, I have already done that and will continue do it if the opportunity arises.”
Jo Ann, Industry: Non-Profit Church

“We have been customers of Datamax since December, 2010. We have been very pleased with the machines and excellent service provided by Datamax. Since our past experience with a business machine vendor was disappointing, we were very careful to research before signing our lease agreement with them. We are extremely happy with our decision to work with Datamax and would recommend them highly. We appreciate Brian our Business Process Consultant. His knowledge and support has been extremely valuable. It is a pleasure to work with him and I look forward to a long relationship with him and with Datamax.”
Dana, Industry: Non-Profit Church

"We've had the pleasure of Shawn's (our Technical Representative) customer service for several years now. His professional and courteous attitude, expert knowledge, patience and creativity in handling our specific issues are very important to our complete customer satisfaction. While I know that Datamax is renowned for the customer service it provides, we believe Shawn understands the church's specific needs and handles them with the utmost care. This is one less concern for me, and we are deeply appreciative of his assistance and support."
David, Industry: Manufacturing

“Our company had been a customer of Datamax for many years, leasing and renting copy machines. With the older leases reaching expiration date, we were introduced to Brian (our Business Process Consultant), who came in, performed a thorough analysis of our current business situation, and proposed a new way for us to do business, that would result in both increased efficiency, and cost savings. With Brian's plan and diligence, we have added four Konica Minolta bizHub scanner/copier/fax machines this past year, and have also entered into agreement with Datamax to place all of our remaining individual laser printers under contract. In summary, I can confidently recommend Datamax as a solid and reliable business partners, and an expert in their field of service."
Brian, Industry: Marketing

“Jeff (our Business Process Consultant) and Datamax helped me cut my costs as well as increase my productivity through a cost-effective solution. Before I was introduced to Jeff I had a number of small printers and paid hundreds of dollars per month to keep them up and running. Jeff introduced a wonderful solution that cut my cost in half, increased our speed and functionality, and increased the quality of our copies. Since the solution was installed, we have saved roughly $300 and will have an annual savings of $5,000.”
Steve, Industry: Transportation

“Working with Datamax has provided us with ways of saving time and resources with their Managed Print Services. After completing an honest assessment of my printing environment, Brendan (our Business Process Consultant) with Datamax, has found a way to save us time and money. I no longer need to worry about running out of printing supplies, print usage or expiring maintenance contracts; Datamax handles it all remotely! At this time I would like to convey our appreciation and thanks for Brendan's professional, responsive and expert services in which he has provided."
Courtney, Industry: Architecture, Engineering & Construction

“I am writing to applaud your Lead Technical Representative, Charles. We have four machines that Datamax leases to us and each time Charles comes on a service call, he leaves a lasting, positive impression. He exhausts all possibilities when troubleshooting our machines, and some of our issues have been very in-depth. Not only does he stay until the job is done, but he does so with a smile”
Yvonne, Industry: Architecture, Engineering & Construction

“We have had the lovely opportunity to do business with Jeff (our Business Process Consultant) this past year and have found him very informative and instrumental in our purchase of two Konica Minolta copiers. We are very pleased with the products that we have received from Datamax and the service we have received has been spectacular. They are prompt and friendly in the service area and informative and professional in the sales department. Datamax and Jeff strived for our satisfaction in the delivered product and continued with excellent service after the sale was made. Datamax Technology Solutions has made the following significant improvements for our Administrative Department:   

  • Simplified our office space: We moved from four printers to two. These two copiers are more than capable of handling the work load that was previously handled by four copiers.
  • Increased our productivity: The Konica Minolta copiers have fast copying and printing speeds even when printing multiple sets.
  • Increased our quality of work: The Konica Minolta copiers have very good color business graphics, which allowed us to do some of our marketing brochures in-house.
  • Increased our scanning quality and productivity.”
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