The Datamax Thinking Blog

Clear communications sets expectations, leads to successful projects, and improved financial performance. Here's our communication strategy.

So you’ve bought/leased a fleet of copiers or you’ve just signed on for a managed print services contract. What now? 

A simple question will help you zero in on organizations that “Walk the Walk.”

Have you ever heard a potential new vendor say they have the best service? Maybe a better question is when haven’t you heard a vendor say they have the best service. In this competitive environment how can you protect your company from over promising and under delivering providers?

You’re not alone.

A Partnership Review is not just tactical; it's strategic.

Account Review, Quarterly Business Review (QBR), Business Review Meeting, Executive Business Review, or the periodic “Let’s Do Lunch” Corporate Schmooze; the practice of ongoing customer relationship management takes on many names, many meanings, and many forms — provided it happens at all. 

Buying a copier locally will likely be a better fit and provide better service for your business.

What’s not to like about visiting a local farmers’ market and buying produce fresh out of the ground or off the vine? Not only does it taste great; the feeling of supporting the local community is nice too.

Supporting your neighbors down the street or the people you see in church on a Sunday is a good feeling.

Buying copiers is, a little, like buying vegetables from a farmers’ market versus going to a grocery chain. The freshness, service, and local support are hard to match.

Your office equipment is a key piece of delivering your own customer service. You need a partner that can deliver fast, accurate service to your equipment.

It’s safe to say that if we pay for a service then we want great service and satisfaction. Why should we expect anything less, right?

And since customer satisfaction is a big deal in pretty much every industry, it’s no surprise that it’s one of the top priorities for law firms – securing and enhancing customer relationships through insight, speed, flexibility, and responsiveness.

But what happens when your entire network crashes

Does your technology partner have a formula for ensuring you become a technology FANATIC every step of the way?

Today more than ever the business of technology has become a workout and for many customers, a thorough beating when it comes to service and support.  Whether ranting or raving, 58% say they are more likely to tell others about their service experiences than they were 5 years ago. (Source= Zendesk)  For many customers, the prevailing feeling regarding business technology is...

The study found that seventy-four percent (74%) of employees felt they were asked to do things on the job for which they were not properly trained.

"Yeah, yeah, yeah, so you say you've got advanced service training certification(s)—so what. If those certifications were worth their salt, everyone would be pursuing achievement, touting the distinction, and donning the emblems."—Naysayers International

As it stands, many service providers don’t seem interested (or perhaps capable) unless such certifications are required or mandatory by the suppliers and manufacturers they represent. Mandatory certifications may ensure compliance but not necessarily commitment to learning—which is the point. The fact is the vast majority of advanced technical training certifications in arenas like the copier industry are dealer-voluntary. So what does it say about those who don’t voluntarily participate in them? Whether cost, commitment or perceived lack of value from, oh the way, the OEM, we think that's a pretty revealing question.

When office equipment experiences downtime, so does your office. Accurate, fast service puts you and your equipment back to work.

“Ding.” 

Remember the simple ringer on the counter of a hotel desk or in a store? A quick press on the bell, a ringing “ding!” sound, and you’d almost always hear a “Be right with you” from somewhere in the store. Service was on the way and you were satisfied.