The truth is, “offering it all” does not guarantee one can responsively “cover it all.”
From single-source to one throat to choke, you’ve probably heard it all. The typical pitch of a technology provider who claims they can offer it all, or can do it all. If unchecked, its a grandiose pitch can lead to a not so grand predicament. The truth is, "offering it all" does not guarantee they can responsively "cover it all."
Unfortunately, such a pitch is sometimes too close to call, with many a company experiencing technology that was over-promoted and under-supported—neither empowering nor relevant. Needless to say, picking a partner who truly has it covered has never been so important.
So if you are looking for more out of a technology partner, here is a quick checklist to consider when evaluating their ability to really cover IT all:
- Experience … Do they enthusiastically and actively engage their customers with the entirety of experience and know-how they’ve learned over time? ... Do they continue to exhaustively canvass the technology landscape to offer their customers the best-of-breed solutions and services?
- Training … Is there a discernible investment in the very best training, certifications and resources designed to ensure their employees are equipped to help their customers fully succeed with technology? ... Are their employees subject-matter experts or simple-minded representatives?
- Assessment … Do they take a cover-to-cover discovery approach, where the identification and assessment of your needs and the development of recommendations are fundamentally in alignment with the core business objectives of their customers? ... Do they have a reputation for maximizing their customers valuable technology budgets and technology results in the process?
- Continuity … Do they actively share best practices, thinking, and technology to ensure a level of operational continuity that protects and secures their customer's businesses and business processes? ... In the pinch, can they be counted on to step up or step in?
- Responsiveness … Are they responsive and focused, or frustratingly preoccupied with their next sale? ... Do they back their performance up with quantitative analytics—that are easy to understand and meaningful to their customers?
- Resolution … Are they upfront, proactive and responsible for reporting all the details of any incident, situation, or challenge (or success)? ... Are they committed to resolving any issue on the very first call?
- Support … Finally, can they overlay their customer's entire technology infrastructure, from IT to MFP’s, with a comprehensive and coordinated portfolio of managed support services?
At Datamax, we're committed to covering our customers with all of the the above—empowering them with the ever-important freedom to focus on managing their business—not their technology. To learn more about how Datamax can cover your technology needs, please visit us at www.datamaxtexas.com. We’d love to visit!