Your office equipment is a key piece of delivering your own customer service. You need a partner that can deliver fast, accurate service to your equipment.
It’s safe to say that if we pay for a service then we want great service and satisfaction. Why should we expect anything less, right?
And since customer satisfaction is a big deal in pretty much every industry, it’s no surprise that it’s one of the top priorities for law firms – securing and enhancing customer relationships through insight, speed, flexibility, and responsiveness.
But what happens when your entire network crashes and you can’t print the documents needed for a client’s case or access and make copies of necessary information? Now your goal of delivering excellent customer is suffering. Just as your customers understand the old saying “time is money,” so do you (and everyone else in your office) – and so do we.
That’s why having a partner that can respond and resolve issues quickly (and accurately) is so important.
Why Service Is Important
If you and everyone else in the office are having to wait on a technician to come tend to your office equipment, then your office is at a halt and so is all the work that needs to be done – waiting drains productivity (and it’s just annoying).
And if you aren’t able to be productive, then your ability to deliver superior customer service is limited. Clients probably won’t be the only ones frustrated; office equipment not doing what it’s supposed to is already frustrating for you and everyone else in the office – waiting (for a long time) on someone to come fix it will be even more frustrating.
Office equipment uptime is big part in business success (and sometimes we don’t even realize how much until it goes down).
That’s why we focus on giving our customers a fast and effective service response – we know a small interruption can have a domino effect on your entire workday.
What We Do
Just like legal firms, we care about the satisfaction of our customers and don’t want to keep them waiting because we know they hate it – we know because they’ve told us (and we’re thankful for it!).
So, we listen hard and then work hard to exceed expectations and keep our service call response time as short as possible (our current average response time is 2 hours and 42 minutes). We believe that responding quickly to customers is the foundation of great customer service.
But speed doesn’t mean much if it’s not accurate. That’s why we invest in and equip our service and support delivery teams with the very best training our technology partners have to offer. As one example, for the 9th straight year we are the only provider in the Dallas/Forth Worth area to achieve Canon’s highest standard for service performance (ATSP). And since we’re local, you have another reason to count on us showing up fast (and focused).
Because of this investment, we have a stellar first call resolution rate as well – 88% of our service calls are completed in a single visit.
When you’re searching for a partner be sure to ask them questions and make sure one of them is about their speed to service (and accuracy).
Have questions for us? Let’s talk.
