The Datamax Thinking Blog

Finding a service company that combines excellent copier service support and expertise at a reasonable price feels like looking for a pot of gold.

Leprechauns are lucky.

Four-leaf clovers are lucky.

Companies looking for top-notch maintenance and service for their digital copiers and other office equipment often feel like they're looking for a four-leaf clover in the middle of a cornfield.

They can't find one.

Unlucky.

Especially if you bring someone in who claims expertise on the copier you need serviced, but really doesn't.

Do You Have Any Clue What You Need? Digital Copiers, Document Management, and Managed Networks

“Alice asked the Cheshire Cat, who was sitting in a tree, “What road do I take?”
The cat asked, “Where do you want to go?”
“I don’t know,” Alice answered.
“Then,” said the cat, “it really doesn’t matter, does it?” 
― Lewis Carroll, Alice's Adventures in Wonderland

If you've spent any time on our website, you know we place a high value on assessments – we offer one on just about every page!

Clear communications sets expectations, leads to successful projects, and improved financial performance. Here's our communication strategy.

So you’ve bought/leased a fleet of copiers or you’ve just signed on for a managed print services contract. What now? 

A Partnership Review is not just tactical; it's strategic.

Account Review, Quarterly Business Review (QBR), Business Review Meeting, Executive Business Review, or the periodic “Let’s Do Lunch” Corporate Schmooze; the practice of ongoing customer relationship management takes on many names, many meanings, and many forms — provided it happens at all. 

Buying a copier locally will likely be a better fit and provide better service for your business.

What’s not to like about visiting a local farmers’ market and buying produce fresh out of the ground or off the vine? Not only does it taste great; the feeling of supporting the local community is nice too.

Supporting your neighbors down the street or the people you see in church on a Sunday is a good feeling.

Buying copiers is, a little, like buying vegetables from a farmers’ market versus going to a grocery chain. The freshness, service, and local support are hard to match.

Ascend to extraordinary heights with audacious new digital production print workflow and output management solutions.

In today's production print world, controlling costs and scaling the challenges necessary to keep moving upward takes concentration, diligence, and most importantly—a bold carefully navigated approach.

With business in a constant state of flux, improving competitive differentiation through high-quality communications while managing costs is more important than ever—especially for

Copiers break and need to be repaired. Here are 9 ways we ensure maximum uptime for your copiers and other office equipment.

When we buy equipment – whether it’s personally or for business – we all just assume it’s just going to work.

But should we?

Take cycling for example; a cyclist doesn’t just hop on their bike and cross their fingers that the ride goes smoothly. They make sure they have the correct air pressure in their tires, they oil their chain, run through their gears to make sure they’re switching correctly, and then bring along a spare tube for their tire (just in case) and THEN they head out for their ride.

It’s better to have a partner than someone just selling you something. Asking these questions will help you find that partner.

Partnering with an office equipment provider to purchase equipment, guide your document automation efforts, or a pursue a managed print services strategy is a big investment in both time and money. That’s why when choosing a partner, it’s critical that you ask them the right questions and that they give you honest answers.

Does your technology partner have a formula for ensuring you become a technology FANATIC every step of the way?

Today more than ever the business of technology has become a workout and for many customers, a thorough beating when it comes to service and support.  Whether ranting or raving, 58% say they are more likely to tell others about their service experiences than they were 5 years ago. (Source= Zendesk)  For many customers, the prevailing feeling regarding business technology is...

Most of us have heard this before, but it’s worth repeating because it’s true – there are no stupid questions (though we’ve all probably heard some stupid answers). 

This is especially true when asking a potential office equipment provider questions. When it comes to deciding whom to partner with for your copier and other office equipment needs – questions are an important part of the selection process.

How important? 

When looking at companies that sell copiers, selecting the right partner can really make or break how effective a technology purchase, lease, and/or software implementation will be.  Since questions are important in this process, here is a short list of them to help you separate the pretenders from the contenders.