The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.

There Is a Copier Service Pot of Gold at the End of the Rainbow

How's your luck when it comes to finding a good copier repair service?

Finding a service company that combines excellent copier service support and expertise at a reasonable price feels like looking for a pot of gold.

Leprechauns are lucky.

Four-leaf clovers are lucky.

Companies looking for top-notch maintenance and service for their digital copiers and other office equipment often feel like they're looking for a four-leaf clover in the middle of a cornfield.

They can't find one.


Especially if you bring someone in who claims expertise on the copier you need serviced, but really doesn't.

Don't Leave Copier Repair to Luck

I've heard of many businesses that repair their office equipment by flipping through a phone book or, more recently, doing a quick Google search. You need a leprechaun clutching a bouquet of four-leaf clovers to find good service that way.

And, it's Saint Patrick's Day today, so, who knows, maybe the luck of the Irish will be with you if you go looking.

I'd like to suggest a better alternative: look for a service partner who doesn't rely on luck when it comes to copier repair and maintenance.

Training Makes Your Own Luck

You may be familiar with the saying, “Luck is the residue of hard work and design.” We focus on ensuring our service technicians make their own luck with training to support their experience. Over the past five years, Datamax Texas has invested over 19,500 hours and nearly $1.1 million dollars in technical training to ensure maximum service delivery responsiveness

You should make your own luck too. You rely on your digital copiers and printers to get work done. You should have a reliable service partner for when those critical business tools require repair and maintenance.

Find Your Copier Service Pot O' Gold

Ask questions.

Don't hesitate to quiz your potential partner:

  1. What training manufacturer-certified training have your service technicians received on the equipment in my office?
  2. Do technicians receive regular training?
  3. Can I talk to a reference site?
  4. What do you measure?

The fourth question is especially important. Management guru Peter Drucker is often quoted as having said “You can't managed what you don't measure.” If a company is serious about service, they'll measure at least these two things:

  1. Response time
  2. First call resolution

We do. And we're extremely proud of our results. Our response time average over the past 6 months is 2 hours and 37 minutes (for all calls). We completed 92.3% of our service calls in a single visit as well.

We think our managed print services and maintenance packages offer a copier repair and maintenance pot o' gold for our customers (and our Raving Fans™ agree!). If you're tired of hoping you get lucky and are looking for a real service partner, consider contacting us for either a free assessment or check out our family of MaxCare® Support Agreements

A final wish for you on this St. Patrick's Day with a slightly tweaked Irish proverb:

May your profits be heavy

And your workload be light.

May good luck pursue your business

each morning and night.



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Topics: Partnering Managed Services Creating Raving Fans