The Datamax Thinking Blog

You rely on copiers to keep your law office’s document production moving. When they break, you need a service partner that can help you copy on.

You are the behind-the-scenes glue holding your law firm’s practice together. Most days, you don’t feel like an office manager but like a triage doctor, prioritizing what needs to be done first. Only you also have the fun task of handling (some) lawyer’s outsized egos as well.

You’re up early. You stay late. You don’t have time to handle everything – nor should you.

The study found that seventy-four percent (74%) of employees felt they were asked to do things on the job for which they were not properly trained.

"Yeah, yeah, yeah, so you say you've got advanced service training certification(s)—so what. If those certifications were worth their salt, everyone would be pursuing achievement, touting the distinction, and donning the emblems."—Naysayers International

As it stands, many service providers don’t seem interested (or perhaps capable) unless such certifications are required or mandatory by the suppliers and manufacturers they represent. Mandatory certifications may ensure compliance but not necessarily commitment to learning—which is the point. The fact is the vast majority of advanced technical training certifications in arenas like the copier industry are dealer-voluntary. So what does it say about those who don’t voluntarily participate in them? Whether cost, commitment or perceived lack of value from, oh the way, the OEM, we think that's a pretty revealing question.

Poor communication?  In the top three?  Really? That's not a misprint ... poor communication.

There are many benefits from embracing this new network management paradigm: improved uptime, enhanced customer service and end user support, more efficient operations, and improved budget management to name a few. These benefits are realistic and attainable, yet many managed service providers struggle to deliver the promised benefits. Given the advantages provided by new technology, what else is required to be successful providing managed network services? Experience in the marketplace has shown that companies will fire technology service providers primarily for one of three reasons: