The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


Suck It Up, Buttercup – How NOT to Do Change Management

You can ignore change issues when introducing new technology and fail. Or you can focus on managing changes and training everyone on the new technology and processes and succeed.

People hate to change.

Change is hard. If you've ever tried to break a bad habit or start a healthy new one (we're all starting to think about resolutions for next year, right?); you know exactly what I'm talking about.

When it's time to improve your business' processes by adding new technology – anything from new process management software to CRM to digital copiers – changing employees' existing habits can be hard.

Topics: Office Equipment Managed Services Creating Raving Fans Productivity Tips and Tools Net Promoter Score

Get the RIGHT Technology – Digital Copiers and Document Management – with Assessments

Do You Have Any Clue What You Need? Digital Copiers, Document Management, and Managed Networks

Alice asked the Cheshire Cat, who was sitting in a tree, “What road do I take?”
The cat asked, “Where do you want to go?”
I don’t know,” Alice answered.
Then,” said the cat, “it really doesn’t matter, does it?” 
― Lewis CarrollAlice's Adventures in Wonderland

If you've spent any time on our website, you know we place a high value on assessments – we offer one on just about every page!

Topics: Document Management Partnering Document Workflow Print Management Managed Services Technology Support Creating Raving Fans Network Security Productivity Tips and Tools Net Promoter Score

The Cheapest Copier Isn't Always the Cheapest Copier

You could end up spending more and have productivity suffer in your business if you always opt for the cheapest copier you can find.

We're all price-sensitive as we try to meet our budgets (personally or in business) – what's the best deal? Where can I get it cheaper? Is this a good price?

Too many people think that they'll save money going with the cheapest copier that they “think” might match their needs.

Sometimes, these folks even get lucky and are right (even a blind squirrel finds a nut now and then); experiencing years of reliable service from the cheapest copier they could find. 

In my experience, that's the exception.

Topics: Office Equipment Creating Raving Fans Net Promoter Score

The Partnership Review — Account Management Is Not Part Time.

A Partnership Review is not just tactical; it's strategic.

Account Review, Quarterly Business Review (QBR), Business Review Meeting, Executive Business Review, or the periodic “Let’s Do Lunch” Corporate Schmooze; the practice of ongoing customer relationship management takes on many names, many meanings, and many forms — provided it happens at all. 

Topics: Partnering Creating Raving Fans Net Promoter Score

Buying or Leasing Copiers – The Local “Farmers’ Market” Advantage

Buying a copier locally will likely be a better fit and provide better service for your business.

What’s not to like about visiting a local farmers’ market and buying produce fresh out of the ground or off the vine? Not only does it taste great; the feeling of supporting the local community is nice too.

Supporting your neighbors down the street or the people you see in church on a Sunday is a good feeling.

Buying copiers is, a little, like buying vegetables from a farmers’ market versus going to a grocery chain. The freshness, service, and local support are hard to match.

Topics: Office Equipment Partnering Creating Raving Fans Productivity Tips and Tools Net Promoter Score

Fast and Accurate Copier Service (and Network Management) Makes Life Easier

Your office equipment is a key piece of delivering your own customer service. You need a partner that can deliver fast, accurate service to your equipment.

It’s safe to say that if we pay for a service then we want great service and satisfaction. Why should we expect anything less, right?

And since customer satisfaction is a big deal in pretty much every industry, it’s no surprise that it’s one of the top priorities for law firms – securing and enhancing customer relationships through insight, speed, flexibility, and responsiveness.

But what happens when your entire network crashes

Topics: Technology Support Creating Raving Fans Legal Tips and Tools Net Promoter Score

NPS ... A Straightforward Metric For Customer Satisfaction

The key to the Net Promoter Score® is to have a persistent focus and pulse on what your customers really want.

As a company leader, you may often contemplate ... "What's the best approach for properly measuring customer satisfaction and loyalty?"

Topics: Partnering Creating Raving Fans Productivity Tips and Tools Net Promoter Score