You can't be stuck in the blocks when providing high-speed response to customer copier support / service requests.
Responding quickly to customers "is" the foundation of great customer service. Business interruptions and disruptions are costly, annoying, and painful. A copier service provider who can’t address and then accurately interpret service requests intelligently and with speed has little value.
When you combine rapid response with the ability to address customer service support calls and service requests; those interruptions and disruptions become merely small bumps in your business day.
We focus on response because our customers (and potential customers) are adamant about it – and they’ve told us so. Based on a recent double-blind customer survey, measuring 28 factors that most influence their buying decisions (not what product innovations they want), high-speed responsiveness to support/ service requests ranked second. And when our customers tell us what’s important to them, we listen and work to exceed their expectations.
Lisa, Industry: Construction
“Just wanted to say thank you for sending your Field Technician, Ricky, to my office to fix our printer issues. Several others have tried but Ricky actually fixed the issues. First of all, I can’t believe the quick response time of your company. Ricky got right to work and had the machine printing properly in no time. He is very knowledgeable and pleasant to work with. Ricky represents your company very well.”
Joey, Industry: Export
“Choosing Datamax for our new copier purchase was a result of my experience with your company while working at my previous employer. (IT makeover). Everyone at Datamax goes above and beyond to provide exceptional, personalized service. I will recommend Datamax to EVERYONE! Daniel has been super responsive to ensure we were completely operational with our new machine. I could tell that he and Josh made the effort to keep their activities and conversations muted so as not to be disruptive (even though in our office setting it really doesn't matter).”
Cassandra, Industry: Insurance
“First, Thank you Jeff (Business Process Consultant) for ALWAYS going above and beyond in caring for our copier needs. Not only do you respond immediately to any inquiry or question, you make sure that we are cared for quickly and with excellent service. I appreciate your upbeat, can do, easy going, and kind hearted attitude and enjoy working with you very much. You are honest and we trust you to bring us great quality products at fair prices with A+ customer service. Thank you Datamax for placing a priority on customer service and well trained technicians. Everyone l work with from the kind people that answer my calls to the technicians is professional, responsive, and has a great attitude. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Datamax for years to come.”
Richard, Industry: Non-Profit Church
“I wish to take this opportunity to say how much we appreciate the support your company has given us over the past month or so with the Konica Minolta copier/printer we purchased from you. The machine has performed very well; much better than our previous machine, and your level of service has so far outperformed our previous provider that a comparison is not possible. Your folks have responded within hours, while our previous supplier was doing well to respond at all. All in all, I could have not asked for better support. Your response has been quick, efficient and effective.”
Janet, Industry: Education
“WOW! I wanted to take this opportunity to say "thank you" for responding to our urgent service call yesterday so quickly. As always, the prompt responses that we receive from the Datamax service team is truly outstanding! Thank you for allowing Shawn (our Technical Representatives) to service the equipment with expertise, prompt and professional work. It really makes a difference in the work day when you know that you have a service team that you can count on. I am always in awe at the advancement of the technology field and Shawn's ability to repair our equipment with very little help and with such knowledge, pride and patience. We welcome him in our office every visit and everyone looks forward to seeing him when he comes. I always say, "it starts at the top!" If leadership is on target, the team will be on target! What a great team you have!”