The Datamax Thinking Blog

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Why Qualified IT Support Is Becoming Harder (and More Expensive) to Find


As companies of every size rely on IT to operate, it’s becoming more difficult to find and hire the IT expertise you need. Is there an alternative?

When it comes to IT, many small and medium businesses struggle to find the right balance of reliability, responsiveness, and cost – not to mention technical expertise. In most cases, IT support is usually one of four ways:

  • Your niece, nephew, or first born, who is “really technical” and oversees the details for you
  • A company a business friend of yours uses that you call when your computers start freezing
  • A dedicated, in-house IT department that you keep on your payroll and “does it all”
  • A proactively, managed provider who provides a blend of remote monitoring, preventative maintenance, and help desk support when you need it

Understanding the difference between these types of support is critical to protecting your business. Hackers are everywhere, they want your information, and they are just waiting to take advantage of your small business’s network vulnerabilities.

Sure, you might have a lot of confidence in your relative, but how vested are they in your business, or IT for that matter? They might be technical, but their expertise might end at setting up a wireless router for you.

Adding to the difficulty in protecting businesses is a looming cybersecurity skills gap. Sure, a local, small business IT provider might give you that warm and fuzzy feeling when he pops in after your frantic call that your server is down, but can you be sure that they are staying ahead of the cybersecurity curve?

If you are fortunate enough to have an in-house team, how are you maintaining their skill set? Just like a new car depreciates the second you drive it off the lot, so does your systems engineer that second you hire them. Now that they have gainful employment, will they have the time (and will you allow them to have the time) to stay educated?

Combine a depreciating skill set with the average IT professional’s daily task list of 24/7 network security and management, enterprise data backup, help desk support, and, oh yeah, SLEEP, and your in house team will most always be running on fumes.

Doesn’t leave much time for long term, strategic IT planning now does it?

That’s why IT staff with the knowledge you need to keep your business secure will become harder to find and more expensive to retain. So what is a small business to do? For many, outsourcing some, or all, of the traditional responsibilities of IT is the answer.

Whoever you choose, just make sure they can deliver:

Businesses need total data protection and disaster recovery to keep their information safe. That means a robust, secure data network, 24/7 access to vital business information, and help desk support you and your employees can count on (not be frustrated by). Find the solution that fits your needs.

Ready to think about outsourcing? Download our free eBook below and see if a managed IT partner could be right for you.

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Topics: Network Management Partnering Managed Services IT Consulting Technology Support Technology Pain Network Security