The Datamax Thinking Blog

Educating, collaborating, and sparking ideas for maximizing the technology that matters.


NPS ... A Straightforward Metric For Customer Satisfaction

The key to the Net Promoter Score® is to have a persistent focus and pulse on what your customers really want.

As a company leader, you may often contemplate ... "What's the best approach for properly measuring customer satisfaction and loyalty?"

Topics: Partnering Creating Raving Fans Productivity Tips and Tools Net Promoter Score