"You Ask. We Answer." Blog

Responsive and relevant insights into the questions our partners have.


What are a Few Copier/MFP Security Issues My Staff Should Be Aware Of?

As you and your organization continue to converse and strategize on some key areas where Copier and MFP security should be addressed, here are 7 places you can start.

Regardless of any state-of-the-art functionalities your copier or multi-function printer (MFP) may possess, at the end of the day, it's simply another device connected to your network. Naturally, security as it pertains to these print devices is a big deal.

Topics: Office Equipment Print Management You Ask, We Answer Cybersecurity Secure Printing

What Basic Factors Should We Consider When Choosing a Copier?

Here are five basic considerations for you to ponder between now and when you're rolling in that brand-new copier.

A copier (i.e. multifunction printer) is a big-time investment. As with any such endeavor, it’s best to do a fair amount of due diligence before narrowing your search. The model(s) you decide upon, and perhaps more importantly, your choice of vendor, will determine whether you’re sustaining successful workflows or suffering successive headaches for the next five years or so.

Topics: Office Equipment You Ask, We Answer In-house Leasing Secure Printing

What are the Benefits of 'Right-sizing' My Copiers and Printers?

The goal of right-sizing the print fleet is to eliminate unnecessary or underutilized printers while ensuring that there are enough devices strategically placed to meet the printing demands of the organization.

Not unlike searching for the "right person, right job," at your office, your copiers and printers should be the "right size, right volume, right application" if you're going to run at peak productivity.

Topics: Office Equipment Print Management Canon You Ask, We Answer

What is Causing So Many Paper Jams With My Copier?

Let's explore some common causes for paper jams so that you can possibly avoid them as often. 

It's a universal pain associated with every copier: The inevitable paper jam. While relatively common in any office environment, they can put a real wrinkle in your workday productivity. While your trusted copier repair service provider can certainly get you back up and going, let's explore some common causes so that you can possibly avoid them as often. 

Topics: Office Equipment You Ask, We Answer Copier Service Copier Repair

Is Unlimited Print Volume on a Copier Service Contract Really Unlimited?

The “unlimited volume” rate could be set at such a high volume that you and your users could never reach if you tried. 

Unlimited. The word just sounds so enticing — be it Internet data plans or copier service contracts. But is there more to the story?

Topics: Office Equipment You Ask, We Answer Copier Service Copier Repair

What's Included in a Copier Service Agreement? What's Not?

The short answer is this: Labor, Parts, and Supplies… everything but the paper (and staples). But let’s expand on that just a bit.

After establishing the right copier/printer solution for a potential customer, the conversation typically leads to the accompanying service agreement. At this point, we get this question quite regularly… “So, what’s included?”

Topics: Office Equipment You Ask, We Answer Multifunction Copier Copier Service Copier Repair

Should Our Church Bring Print Production Jobs In-House?

Answer these four questions to help determine if bringing print jobs in-house could help reduce costs... and stress. 

If you're like a lot of churches, there's A LOT to be printed on a weekly basis.

Service bulletins, teaching materials, flyers, and of course the banners, posters, or other marketing pieces that advertise your ongoing series and/or convey your mission at large. More often than not, though the template may remain the same, the content within any given printed piece changes from week to week, meaning quick turnarounds are a regular part of your church staff's routine.

Topics: Office Equipment Production Print You Ask, We Answer

FMV vs. EPP: What Copier Leasing Option Is Better for Me?

Making the right financial decision for your company long-term based on the leasing options available is crucial. So, FMV vs EPP: Which is a better option for your business? Let’s discuss.

When I visit with potential customers, I know this: Every organization handles, prints, and distributes documents a little differently. With that in mind, it’s important that I dig deep to truly understand their environment to help them maximize their total cost of technology ownership.

The same holds true when it comes to finances.

Topics: Office Equipment You Ask, We Answer Leasing LeaseCare

Our Office Copier's Broken Again. Why Do We Have So Many Issues?

There are many potential reasons for this (6 of which we’ve outlined below), but one simple way we believe that you can prevent going to war with your office “workhorse.” Read on to find out how.

It’s a maddening office scenario that’s been popularized by film (think 1999’s Office Space) but personally experienced by almost any end user. It happens at the most inopportune time (a huge print run at the 11th hour). It happens more often than it should (seems like every time you walk up to it). And the more it happens, the more you want to go to battle with the one device that seems to always let you down.

Topics: Office Equipment Canon You Ask, We Answer Copier Service Copier Repair

Current Supply Chain Issues Are Impacting Copier Availability. What Can We Do?

The key question regarding copier/printer availability amid supply chain disruption is this: “What is my vendor willing to do in the meantime?

Let’s be frank. Supply Chain Issues have impacted the procurement of just about everything the past two years: From cars to personal computers to common household goods.  Between stalled ships and chip shortages, copiers and printers are certainly not immune to untimely delays.

Topics: Office Equipment You Ask, We Answer