"You Ask. We Answer." Blog

Responsive and relevant insights into the questions our partners have.


Justin Harper

Justin Harper

Justin Harper serves as the Director of Operations for Datamax Texas, and was previously appointed the Service Manager for East Texas. Justin recently earned Canon USA's Association of Technical Service Professionals (ATSP) Master Level Certification, one of only twelve professionals across the US to earn such distinction. Justin entered the Office Equipment industry in 2004, starting in the Delivery Department. He currently oversees technicians in Tyler, Longview, Lufkin and Sulphur Springs.

Recent Posts by Justin Harper:

What are a Few Copier/MFP Security Issues My Staff Should Be Aware Of?

As you and your organization continue to converse and strategize on some key areas where Copier and MFP security should be addressed, here are 7 places you can start.

Regardless of any state-of-the-art functionalities your copier or multi-function printer (MFP) may possess, at the end of the day, it's simply another device connected to your network. Naturally, security as it pertains to these print devices is a big deal.

Topics: Office Equipment Print Management You Ask, We Answer Cybersecurity Secure Printing

Our Copier Prints Dark Lines and the Copies are Gray. Can We Clean It?

A bottle of Windex and a damp cloth may help remove dark, streaking lines on copies. But if it's from printing, we recommend you call your local service technician. 

Have a copier/multi-function printer that prints dark, streaking lines, or produces copies that are dark or gray-colored? It’s not only frustrating when you’ve got an important job to get out; it’s an extremely common issue.

Topics: Office Equipment You Ask, We Answer Copier Repair