"You Ask. We Answer." Blog

Responsive and relevant insights into the questions our partners have.


What is Causing So Many Paper Jams With My Copier?

Let's explore some common causes for paper jams so that you can possibly avoid them as often. 

It's a universal pain associated with every copier: The inevitable paper jam. While relatively common in any office environment, they can put a real wrinkle in your workday productivity. While your trusted copier repair service provider can certainly get you back up and going, let's explore some common causes so that you can possibly avoid them as often. 

Topics: Office Equipment You Ask, We Answer Copier Service Copier Repair

Is Unlimited Print Volume on a Copier Service Contract Really Unlimited?

The “unlimited volume” rate could be set at such a high volume that you and your users could never reach if you tried. 

Unlimited. The word just sounds so enticing — be it Internet data plans or copier service contracts. But is there more to the story?

Topics: Office Equipment You Ask, We Answer Copier Service Copier Repair

What's Included in a Copier Service Agreement? What's Not?

The short answer is this: Labor, Parts, and Supplies… everything but the paper (and staples). But let’s expand on that just a bit.

After establishing the right copier/printer solution for a potential customer, the conversation typically leads to the accompanying service agreement. At this point, we get this question quite regularly… “So, what’s included?”

Topics: Office Equipment You Ask, We Answer Multifunction Copier Copier Service Copier Repair

Our Office Copier's Broken Again. Why Do We Have So Many Issues?

There are many potential reasons for this (6 of which we’ve outlined below), but one simple way we believe that you can prevent going to war with your office “workhorse.” Read on to find out how.

It’s a maddening office scenario that’s been popularized by film (think 1999’s Office Space) but personally experienced by almost any end user. It happens at the most inopportune time (a huge print run at the 11th hour). It happens more often than it should (seems like every time you walk up to it). And the more it happens, the more you want to go to battle with the one device that seems to always let you down.

Topics: Office Equipment Canon You Ask, We Answer Copier Service Copier Repair

Our Copier Prints Dark Lines and the Copies are Gray. Can We Clean It?

A bottle of Windex and a damp cloth may help remove dark, streaking lines on copies. But if it's from printing, we recommend you call your local service technician. 

Have a copier/multi-function printer that prints dark, streaking lines, or produces copies that are dark or gray-colored? It’s not only frustrating when you’ve got an important job to get out; it’s an extremely common issue.

Topics: Office Equipment You Ask, We Answer Copier Repair

Why Can't My Copier Repair Technician Get it Right the First Time?

We'll share 3 main reasons why your current copier service provider can't get you up and running already. 

“I’m going to need to dig a little deeper on this issue. When’s a good time we can reschedule?” - your copier technician

Topics: Office Equipment You Ask, We Answer Copier Service Copier Repair

How Do I Find the Best Copier Company Near Me in Tyler?

We'll look at five key areas that help you vet copier/office equipment companies and narrow your search in the Tyler and East Texas area. 

You wouldn’t just go online and simply click “purchase” for medical services. You’d do your due diligence to properly vet qualified consultation, expertise and ongoing support for your long-term health.

Purchasing office equipment is similar.

Topics: Office Equipment Copier Repair