"You Ask. We Answer." Blog

The difference between long downtime and lightning-fast resolution usually comes down to actual service team capabilities. 

At first glance, a list of advanced certifications from a potential vendor may sound like a bunch of "blah," "blah," "blah," intended more for the company's trophy case than true customer needs. But is it really a bunch of hooey? If you are looking for your next copier partner and service provider, ABSOLUTELY NOT.

Let's explore some common causes for paper jams so that you can possibly avoid them as often. 

It's a universal pain associated with every copier: The inevitable paper jam. While relatively common in any office environment, they can put a real wrinkle in your workday productivity. While your trusted copier repair service provider can certainly get you back up and going, let's explore some common causes so that you can possibly avoid them as often. 

The “unlimited volume” rate could be set at such a high volume that you and your users could never reach if you tried. 

Unlimited. The word just sounds so enticing — be it Internet data plans or copier service contracts. But is there more to the story?

The short answer is this: Labor, Parts, and Supplies… everything but the paper (and staples). But let’s expand on that just a bit.

After establishing the right copier/printer solution for a potential customer, the conversation typically leads to the accompanying service agreement. At this point, we get this question quite regularly… “So, what’s included?”

There are many potential reasons for this (6 of which we’ve outlined below), but one simple way we believe that you can prevent going to war with your office “workhorse.” Read on to find out how.

It’s a maddening office scenario that’s been popularized by film (think 1999’s Office Space) but personally experienced by almost any end user. It happens at the most inopportune time (a huge print run at the 11th hour). It happens more often than it should (seems like every time you walk up to it). And the more it happens, the more you want to go to battle with the one device that seems to always let you down.

We'll share 3 main reasons why your current copier service provider can't get you up and running already. 

“I’m going to need to dig a little deeper on this issue. When’s a good time we can reschedule?” - your copier technician

Here's 7 best practices for thoroughly sanitizing your office equipment without damaging the device(s). 

As many employees return to the office after Work From Home mandates were instituted, safety and sanitation is top of mind for every business amid COVID-19. Thoroughly cleaning high-traffic areas around your office certainly includes your office equipment. It’s a question we get asked frequently.