"You Ask. We Answer." Blog

Responsive and relevant insights into the questions our partners have.


I Know Microsoft is Ending Support on Windows 7: What Do I Do Now?

Find out what the real issues are with Windows 7 after Jan. 14, and 3 steps toward a solution.

As many IT administrators already know, Windows 7 is on life support. Failing to act could place your IT environment in critical condition.

Topics: Technology Support Technology Pain You Ask, We Answer

I Think it's Time to Upgrade my Business Phone System. How Do I Determine My Costs?

The makeup of, and the costs associated with, your next-generation business phone system will depend on several factors, which we will outline with 5 key components.

If you’ve done your homework, you’ve realized that cutting the cord on your POTS (Plain Old Telephone Service) and embracing next generation communication technology will serve your organization well moving forward — from both a productivity and potentially cost-savings standpoint.

Topics: Technology Support VoIP Phone Systems Unified Communications You Ask, We Answer

How Much Do Advanced Certifications Matter When Selecting a Copier Service Provider?

Advanced Certifications provide key advantages for all parties involved - both the vendor and the clients they represent. We'll discuss why in this blog. 

Maybe you’ve heard copier companies tout the advanced service recognition they’ve earned from the manufacturers they represent. Maybe you haven't. 

Canon’s Association of Technical Service Professionals (ATSP) Certification. Konica Minolta’s Pro-Tech. Ricoh’s Circle of Excellence are just a few examples of manufacturer-specific advanced certification programs. They're give acclaim to service providers, provided they're willing to pursue such recognition.

Topics: Technology Support Canon Konica Minolta Technology Training You Ask, We Answer

Why do I Really Need a Service Agreement on My Copier/MFP?

We'll discuss four areas where a Service Agreement provides critical peace of mind, and also three of things you should know BEFORE you sign on the dotted line.

With 30 + years in this industry, I’ve seen a little bit of everything when it comes to DIY copier repair jobs (ahem ... disasters).  

Topics: Technology Support Creating Raving Fans You Ask, We Answer Multifunction Copier