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Datamax Extends Canon ATSP Recognition Streak to 17 Years Straight


Coppell, TX (May 16, 2024) — Datamax solidified its position as a premier copier service provider by clinching the Canon Association of Technical Service Professionals (ATSP) award for an unprecedented 17th consecutive year.

This recognition isn't just about conventional equipment certification; it entails navigating a rigorous series of up to six exams crafted according to Canon's proprietary testing methodology, all conducted online.  This recognition positions Datamax as a continued industry leader in metrics such as Response + Resolution Time, First Call Completion Rate, etc.; i.e., higher uptime for clients.

“At Datamax, we understand that a sizeable investment in continuing education for our technicians is critical to Creating Raving Fans,” Datamax Inc. Vice President of Marketing Robert Caldwell said. “We commend these technicians for their dedication to their craft and the high copier service IQ they carry with them into every client's office.”

Beyond the in-depth technician training, ATSP certification also provides Datamax priority access to Canon’s Tier 3 support, bringing in the highest level of expertise for troubleshooting and faster resolution to unique Canon equipment issues a client may face.

“We congratulate you once again on your dealership’s achievement and value the dedication you have demonstrated to earn this recognition n the proud tradition of the Association of Technical Service Professionals,” said Matthew Baroletti, Vice President and General Manager, Engineering Services and Solutions, Canon USA. “We recognize the hard work that your dealership and your service technicians have invested in preparing for the ATSP challenge.”

In addition to Canon's ATSP recognition, Datamax also boasts two of Canon USA's Master Level Technicians, two of only 11 professionals across the United States to hold such a distinction. DFW-based Service Manager Shawn Hay and East Texas Director of Operations Justin Harper earned this after completing a rigorous phone-based course with a Senior Canon Engineer. 

About Datamax

Datamax Inc. offers the latest equipment and solutions in technology to increase efficiency and productivity in customers’ offices. Datamax Inc. has been in business for over sixty-five (65) years with offices in Arkansas and Texas with more than two-hundred and fifty (250) employees in two (2) states.

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Direct Inquiries can be made to:

Jeff Walker
Marketing Communications Manager
Datamax Inc.
800-986-4782 | Ext: 2695

Topics: Office Equipment News Release Copier Service Copier Repair