• Datamax Copier Service – On the Fast Track

    Datamax Copier Service – On the Fast Track.

    When it comes to copiers, laser printers and MFP service response and resolution, our award-winning technicians make fast work of any and every issue. No getting sidetracked with Datamax Service delivery.
    Get Better Copier Service Results Now! ›
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    On the Smart Company’s 2017 To-Do List.

    Network Management, Document Workflow, and Print Strategy are just some of the powerful business enhancing initiatives a Datamax Assessment can help you address in 2017.
    Learn Why A Technology Assessment Should Be On Your List ›
  • Capture Lightning In The Laserfiche Cloud.

    Capture Lightning In The Laserfiche Cloud.

    With Laserfiche Cloud (SaaS), Datamax can help your company securely capture, seamlessly centralize, and swiftly access strategic paper-based and electronic information to strike "lightning fast" from anywhere, at anytime.
    Get Quicker Access To Your Content Now! ›
  • Consider IT done with Datamax TechCare.

    Consider IT done.

    Cut costs, minimize downtime, improve network stability, and give your IT staff some well-earned time off—with Datamax, you can consider IT done.
    Examine TechCare Managed Network Services ›

Maximizing the technology that matters.

Office Equipment
Office
Equipment
Print Management
Print
Management
Document Management
Document
Management
Network Management
Network
Management

Creating Raving Fans® in the process.

Creating Raving Fans – our number one priority for 60 years. We relentlessly focus on delivering what matters most to our customers. How do we know what matters to you? We ask and then we listen – and act. You want fast response, a solution to your problem, and you want your problem fixed in a single visit. We offer great technology. But so do many others. Our edge – what sets us apart and will set you to raving – is our commitment to service and support.

So what’s our formula for “Creating a Raving Fan?” – expertise plus execution plus a whole lot of enthusiasm in everything we do. If you’re looking for a technology partner, not someone to simply buy copiers and printers from, take a peek at our following Raving Fan Metrics (i.e. service performance numbers that matter) you can expect from Datamax.

Response - 2:37

Our average response time
to ALL service calls is 2:37.
(For the last 6 months for copiers/printers)

Delivering a rapid response to copier/printer service requests begins with a great service process and great communications. But that's just getting out of the blocks. Issues diagnosed and resolved quickly on the first visit - that's the real race.

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Copiers-Dallas
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Resolution - 3:56

Our average RESPONSE + RESOLUTION time for ALL service calls is 3:56.
(For the last 6 months for copiers/printers)

For the last 5 years, Datamax has invested over 20.8 thousand hours and over $1.1 million dollars in technical training to enhance service effectiveness for your copiers and printers. The results are worth it: over half of our service requests have already been resolved before most service providers simply get to the door.

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First Call Completion - 92.3%

92.3% of our service calls are
resolved in ONE visit.
(For the last 6 months for copiers/printers)

We get it right the first time. Copier/printer service effectiveness hinges on having the right resources at the right place at the right time with the right parts and the right know-how. Unsynchronized, unprepared, or unenthusiastic attempts at service delivery waste your time and money. We fix the issue – on the very first call.

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Satisfaction - 9.7

When asked, “how likely would you recommend Datamax to a friend or colleague,” our customers gave us an average score of 9.7.
(For the last 6 months ... Scale: 1-10 … 10 being the highest)

From creating relevant solutions to creating raving fans, we’re all about results. And when it comes to client satisfaction and loyalty, the results that matter most are when our clients rave about and recommend our products and services. So what’s our formula for “Creating a Raving Fan?”—expertise plus execution plus a whole lot of enthusiasm in everything we do.

Click for more data & details ›

Meet Our Technology Partners.

Meet Our Leadership Team.

David Rhodes

David Rhodes

President
 

In 2012, David assumed the position of Division President for Datamax of Texas. He started his career with Datamax of St. Louis as a ... more

Days at Datamax:
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Robert Caldwell

Robert Caldwell

Vice President,
Marketing

Since 1996, Robert has directed Datamax’s marketing efforts in Texas, and recently assumed expanded marketing oversight for  ... more

Days at Datamax:
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Justin Huffaker

Justin Huffaker

Vice President,
Strategic Technology

Justin joined Datamax in 1998 with the responsibility for creating a professional services group to deliver technology solutions to ... more

Days at Datamax:
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Keith Lenore

Keith Lenore

Director of Operations
 

Keith is a native Texan and is responsible for managing Warehouse, Logistics, Shop, Administration, Collections, and Facility ... more

Days at Datamax:
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Relevant Technology. Raving Results.®

"It all starts with relevance - discovering and
delivering what customers want the most."


READ WHAT OUR CUSTOMERS ARE SAYING ›

 
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