Copier Service Resolution – On the Fast Track.

When it comes to copier, laser printer, and MFP Service Call Resolution, our award-winning technicians make fast work of every issue. In
fact, our Response+Resolution (3:06 hrs) is faster than our competitors' Response Time-only Guarantees. Want a faster track?
Click to switch lanes for better copier service results now! ›

Creating Raving Fans^® in Texas — that's what we really do.

Identifying what our customers "really" want is step one in the quest to transform them into “raving fans” — the heart of the Datamax mission. Since 2013, we’ve been improving our focus on discovering and validating what matters most to our customers. Realizing that preconceptions, assumptions, and blind spots, can inhibit a full and accurate understanding, we engaged a nationally recognized consulting firm and their proven research process to identify the copier service metrics that matter most. Response, resolution, and first call completion were (are) undeniably at the top.

So what’s our formula for “Creating a Raving Fan"? Expertise plus execution plus a whole bunch of enthusiasm in all we do. If you’re looking for a technology partner, not someone to simply purchase copiers from, take a look at the following Raving Fan Metrics (i.e., service performance numbers) you can expect from us.

Selecting the RIGHT copiers, printers, or production print solutions to help communicate better is the primary goal. Responsively ensuring user productivity throughout the technology life cycle is what determines ultimate success. That’s why we back all of our Dallas copiers and print solutions with service and support agreements that guarantee performance and total satisfaction for five years — all in writing. Better communications plus better uptime means a better platform for attracting and retaining more customers.

With the onset of big data, mobility, and the cloud, the burden on IT is compounding at an unprecedented rate. Additionally, achieving mission-critical business objectives has become increasingly dependent on IT infrastructure performance. In fact, with approximately 70 percent of IT investment dedicated to “keeping the lights on” (i.e. providing basic infrastructure connectivity and security), there is precious little left for strategic projects that can enhance your business. Outsourcing IT Managed Services could be the difference.

Dealing with the rapidly increasing burden of consolidating and organizing documents, content, and workflows is downright painful. In fact, the average office spends $120 searching for every misfiled document and loses 1 out of 20 outright.

Document Management automation and strategies can help maximize productivity while reducing paper-related expenses and costs from your printers and copiers and will ensure information security and compliance with the legal obligations and governmental regulations permeating business today.

Technology is transforming the way we conduct business every day ... especially the ways we communicate in an increasingly mobile environment. 82 percent of businesses have moved or are planning to move part or all of their enterprise telephony solutions to the cloud by 2020.

Unified Communciations as a Service (UCaaS) is a cloud-based platform that creates seamless communication and integrates all tools – desktop phones, mobile phones, and computers – into one easily manageable solution. It unites a scattered workforce that’s constantly on the go.

David Rhodes

President

In 2012, David assumed the position of Division President for Datamax of Texas. He started his career with Datamax of St. Louis as a ... more

Days at Datamax:

Clay Mills

Vice President, Sales
(Texas)

Clay joined the Datamax Texas team in November of 2015. As an Area Sales Manager, he helped his team exceed substantial sales ... more

Days at Datamax:

Keith Lenore

Vice President, Operations (Texas)

Keith is a native Texan and is responsible for managing Warehouse, Logistics, Shop, Administration, Collections, and Facility ... more

Days at Datamax:

Kenny Prince

Area Sales Manager
(Tyler)

Recently, Kenny transitioned to the Area Sales Manager position for the East Texas operations of Datamax Texas. Prior to joining ... more

Days at Datamax:

Keith Judy

Senior Account Manager (Longview)

Keith grew up in Longview, TX. After high school, he attended Texas Christian University, where he played varsity football for four years ... more

Days at Datamax:

Stephen Hampton

Vice President, Operations (Tyler)

Stephen began his career in Office Technology with a company in Dallas, Texas in 1989. After a year in the industry he had the ... more

Days at Datamax:

Steve Kennemer

Director of Service
(D/FW)

Steve started in the copier industry in 1981 with a company in Wichita Falls, Texas where he worked for 22 years. He moved to the Dallas ... more

Days at Datamax:

Copier Service Resolution – On the Fast Track.

We'll help you cultivate your communications, control your print, consolidate your content, and capitalize on your IT. Count on Datamax to maximize the technology that matters.

Datamax's main philosophy is geared around Creating Raving Fans^®. We aren't satisfied with customers just being satisfied. Barry Simon, President

From our Newsroom:

Creating Raving Fans^® in Texas — that's what we really do.

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Communications

8 Signs that Say it's Time to Dial Up More Cohesive Communications.

Is your Communications platform **working for you, or against you?** We know you've got a few thoughts ... "$@&%*!"

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