Creating Raving Fans^® in Texas — that's what we really do.

Identifying what our customers "really" want is step one in the quest to transform them into “raving fans” — the heart of the Datamax mission. Since 2013, we’ve been improving our focus on discovering and validating what matters most to our customers. Realizing that preconceptions, assumptions, and blind spots, can inhibit a full and accurate understanding, we engaged a nationally recognized consulting firm and their proven research process to identify the copier service metrics that matter most. Response, resolution, and first call completion were (are) undeniably at the top.

So what’s our formula for “Creating a Raving Fan"? Expertise plus execution plus a whole bunch of enthusiasm in all we do. If you’re looking for a technology partner, not someone to simply purchase copiers from, take a look at the following Raving Fan Metrics (i.e., copier service performance numbers) you can expect from us.

Raving Fan Service Metrics - Dallas/Fort Worth › Raving Fan Service Metrics - East Texas ›

Selecting the RIGHT copiers, printers, or production printers to help communicate better is the primary goal. Responsively ensuring user productivity throughout the technology life cycle is what determines ultimate success. That’s why we back all of our Canon copiers and production printers with service and support agreements that guarantee performance and total satisfaction for five years — all in writing. Better communications plus better uptime means a better platform for you to attract and retaining more customers.

With the onset of big data, mobility, and the cloud, the burden on IT is compounding at an unprecedented rate. Additionally, achieving mission-critical business objectives has become increasingly dependent on IT infrastructure performance. In fact, with approximately 70 percent of IT investment dedicated to “keeping the lights on” (i.e. providing basic infrastructure connectivity and security), there is precious little left for strategic projects that can enhance your business. Outsourcing IT Managed Services could be the difference.

Dealing with the rapidly increasing burden of consolidating and organizing documents, content, and workflows is downright painful. In fact, the average office spends $120 searching for every misfiled document and loses 1 out of 20 outright.

Document Management automation and strategies can help maximize productivity while reducing paper-related expenses and costs from your printers and copiers and will ensure information security and compliance with the legal obligations and governmental regulations permeating business today.

Technology is transforming the way we conduct business every day ... especially the ways we communicate in an increasingly mobile environment. According to Global Workforce Analytics, by the end of 2021, almost one-third of the American Workforce will be working from home full-time.

Unified Communciations as a Service (UCaaS) is a cloud-based platform that creates seamless communication and integrates all tools – desktop phones, mobile phones, and computers – into one easily manageable solution. It unites a scattered workforce that’s constantly on the go.

Are you fanatical about your current copier service experience? ... or just flat frustrated?

Whether it's a technician scratching his or her head about an issue they've "never seen before," you wondering when they'll arrive or how to get someone on the phone, or just the extended, frequent downtime that's costing you profits and productivity, we understand the frustration.

That's why created this eBook — to offer insights on identifying several service factors that you can take back to your coworkers and help flip being truly frustrated to being a true fanatic.

Click Here for your free eBook! ›

David Rhodes

President

In 2012, David assumed the position of Division President for Datamax of Texas. He started his career with Datamax of ... more about David

Days at Datamax:

Clay Mills

Vice President, Sales
(Texas)

Clay joined the Datamax Texas team in November of 2015. As an Area Sales Manager, he helped his team exceed substantial sales ... more about Clay

Days at Datamax:

Keith Lenore

Vice President, Operations (Texas)

Keith is a native Texan and is responsible for managing Warehouse, Logistics, Shop, Administration, Collections, ... more about Keith

Days at Datamax:

Steve Kennemer

Vice President, Service
(Texas)

Steve started in the copier industry in 1981 with a company in Wichita Falls, Texas where he worked for 22 years. He moved to ... more about Steve

Days at Datamax:

Josh Sims

Area Sales Manager
(East Texas)

A native of Diana, TX, Josh graduated from East Texas Baptist University in 2003 and started his career as a teacher/coach ... more about Josh

Days at Datamax:

Keith Judy

Senior Account Manager (Longview)

Keith grew up in Longview, TX. After high school, he attended Texas Christian University, where he played varsity football ... more about Keith

Days at Datamax:

Justin Harper

Service Manager (East Texas)

Justin entered the Office Equipment industry in 2004, starting in the Delivery Department. In 2005, he began learning ... more about Justin

Days at Datamax:

Fanatical about your copier service experience?

We'll help you cultivate your communications, control your print, consolidate your content, and capitalize on your IT. Count on Datamax to maximize the technology that matters.

Datamax's main philosophy is geared around Creating Raving Fans^®. We aren't satisfied with customers just being satisfied.
Barry Simon, President

From our Newsroom:

Creating Raving Fans^® in Texas — that's what we really do.

Office
Equipment

Print
Management

Network
Management

Document Management

Unified
Communications

Gain insights on what factors determine a Fanatical Service™ Experience.

Are you fanatical about your current copier service experience? ... or just flat frustrated?

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