... Or just flat frustrated? You know all too well that fast response, without resolution, is pointless. Our Response+Resolution time for MFP, printer, and copier repair service @ 3:14 hrs for DFW (3:56 hrs for East Texas) is faster than most Response Time-only Guarantees.
Selecting the RIGHT copiers, printers, or production printers to help communicate better is the primary goal. Responsively ensuring user productivity throughout the technology life cycle is what determines ultimate success. That’s why we back all of our Canon copiers and production printers with service and support agreements that guarantee performance and total satisfaction for five years — all in writing. Better communications plus better uptime means a better platform for you to attract and retaining more customers.
Is printing a line item on your P&L? At 1 to 3% of revenues — IT should be.
Datamax can help develop an effective, all-encompassing managed print services strategy for controlling your copier and print costs. Our four-step process will uncover and illuminate relevant print metrics, produce intelligent print strategies, free up valuable IT resources, and most importantly — result in a resounding bottom-line impact.
With the onset of big data, mobility, and the cloud, the burden on IT is compounding at an unprecedented rate. Additionally, achieving mission-critical business objectives has become increasingly dependent on IT infrastructure performance. In fact, with approximately 70 percent of IT investment dedicated to “keeping the lights on” (i.e. providing basic infrastructure connectivity and security), there is precious little left for strategic projects that can enhance your business. Outsourcing IT Managed Services could be the difference.
Dealing with the rapidly increasing burden of consolidating and organizing documents, content, and workflows is downright painful. In fact, the average office spends $120 searching for every misfiled document and loses 1 out of 20 outright.
Document Management automation and strategies can help maximize productivity while reducing paper-related expenses and costs from your printers and copiers and will ensure information security and compliance with the legal obligations and governmental regulations permeating business today.
Technology is transforming the way we conduct business every day ... especially the ways we communicate in an increasingly mobile environment. According to Global Workforce Analytics, by the end of 2021, almost one-third of the American Workforce will be working from home full-time.
Unified Communciations as a Service (UCaaS) is a cloud-based platform that creates seamless communication and integrates all tools – desktop phones, mobile phones, and computers – into one easily manageable solution. It unites a scattered workforce that’s constantly on the go.
Whether it's a technician scratching his or her head about an issue they've "never seen before," you wondering when they'll arrive or how to get someone on the phone, or just the extended, frequent downtime that's costing you profits and productivity, we understand the frustration.
That's why created this eBook — to offer insights on identifying several service factors that you can take back to your coworkers and help flip being truly frustrated to being a true fanatic.