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16 in a Row: Datamax Once Again Earns Canon ATSP Recognition

Datamax Canon ATSP

Coppell, TX (May 15, 2023) — Datamax further bolstered its reputation as a leading copier service provider by earning the Canon Association of Technical Service Professionals (ATSP) award for an unprecedented 16th consecutive year.

A training program that extends beyond conventional equipment certification, ATSP recognition is awarded after successfully passing a series of up to six exams, prepared pursuant to a proprietary Canon testing method that is administered online. 

Vice President of Operations Steve Kennemer applauds the efforts of his technicians, who collectively spent more than 400 hours over the past year taking on the additional training sessions. He also credits ATSP-level training as a huge factor in the high level of service metrics (Response Time, Response + Resolution Time, First Call Completion Rate, etc.) that his department maintains over time. 

"Back when we first made a commitment to the ATSP program, what we essentially wanted to do is set ourselves apart from other dealers. What better way than taking on the highest ranking of training that your manufacturer has to offer?" Kennemer said. "Knowledge is success when it comes to working on equipment, and it's often the difference in someone taking two hours or 30 minutes to fix a machine... The technology is more advanced than its ever been. The training is what keeps us current." 

Beyond the in-depth technician training, ATSP certification also provides Datamax priority access to Canon’s Tier 3 support, bringing in the highest level of expertise for troubleshooting and faster resolution to unique Canon equipment issues a client may face.

“Your participation in the ATSP program clearly demonstrates the value you place on your team members that help to satisfy customers. These individuals are tremendous assets who give your service organization a competitive edge,” said Leroy J. Farrell, Canon USA Vice President & General Manager, Engineering Services & Solutions, Business Information Communications Group.

In addition to Canon's ATSP recognition, Datamax also boasts two of Canon USA's Master Level Technicians, two of only 8 professionals across the United States to hold such a distinction. DFW-based Service Manager Shawn Hay and East Texas Director of Operations Justin Harper earned this after completing a rigorous phone-based course with a Senior Canon Engineer. 

(Pictured: East Texas Director of Operations Justin Harper (left) and Vice President of Operations Steve Kennemer).

About Datamax

Datamax Inc. offers the latest equipment and solutions in technology to increase efficiency and productivity in customers’ offices. Datamax Inc. has been in business for over sixty-five (65) years with offices in Arkansas and Texas with more than two-hundred and fifty (250) employees in two (2) states.

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Datamax Inc.
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Topics: Canon News Release Copier Service Copier Repair