Michael Johnson

Service Manager, East Texas

Why Datamax? Datamax has all the qualities of a company that I look for. The culture is unmatched, there are challenges to overcome to keep my mind engaged, and there is room for me to grow as I meet those challenges.

Days at ETCS/Datamax:

About Michael

Michael started his career as a Field Service Technician in the Tyler office in 2016. After showing a great aptitude for problem-solving and demonstrating a rapid advancement in his technical expertise, Michael was promoted to Lead Technician, and in 2019, Field Supervisor for East Texas. 

In May 2023, Michael earned the promotion to Service Manager. In this role, he supports 13 Field Service Technicians in Tyler, Longview, Lufkin, and Sulphur Springs, but also manages key service quality metrics such as Average Response Time, Response + Resolution Time, First Call Completion Rate, car stock inventory, etc.

Home Town: Lake Providence, LA

Free Time: Spending time with family, gaming, comic conventions 

Raving Fan of: Crawfish season, summers in the pool 

Something Bigger:  St. Jude Children’s Hospital