TechCare®

From responsive support ticket resolution to reliable end-user communication—we’ve got IT covered. Datamax is a long-standing Microsoft Partner (Legacy Gold).

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From responsive support ticket resolution to reliable end-user communication—we’ve got IT covered.

At Datamax, we think outsourcing IT Managed Services is a smart business decision – providing companies with the all-important freedom to focus on their business, not their technology. When it comes to technology management, we believe it starts with dogged persistence and dynamic pace – no matter what.

Our approach, in concert with our powerful line-up of technology alliances, will ensure explosive productivity growth for your business built upon a flexible, scalable, and secure IT infrastructure. Growth happens when technology is aligned with core business objectives – we make sure of that alignment.  Through responsive collaboration and communication, Datamax offers proven expertise for managing the foundation of a technology-enabled business – one that will support your needs and give you room to grow tomorrow. Now that’s what we call smart-sourcing!

If you are interested in some smart sourcing of your own, consider TechCare from Datamax. TechCare is a comprehensive Managed Network Services (MNS) offering that provides top-tier guidance for achieving a robust and reliable IT infrastructure while ensuring predictable IT expenses. With TechCare (MNS) engagements, Datamax-certified network consultants take a long-term view of network operations, fine-tune server performance to optimize system functionality, and resolve end-user workstation issues.
maxcare IT managed program

    TechCare®- Standard MNS Components

    Remote System Management, Updates

    Datamax offers 24 X 7 monitoring with 8 X 5 network management ensuring the highest IT uptime: includes real-time alerts, reporting and IT ticket management.

    Servers, Workstations, Laptops, Infrastructure

    Datamax ensures all associated equipment and network components are functioning in a manner that maximizes productivity within your network infrastructure.

    Fire Wall, Security, Antivirus

    Datamax ensures your systems are protected and monitored at all entry points shielding your organization from today’s computer and Internet threats.

    Data Backup & Disaster Recovery

    Successfully back up your data with image-based backup, integrity checks, virtualization, audit/review, and secure storage to protect yourself against a natural disaster or Ransomware.

     

    TechCare® - Enhanced MNS Components

    Multi-factor Authentication

    Further secure access to computers, servers, and applications by prompting users to enter a second “factor” to confirm their identity, i.e. through a smartphone.

    Phishing Awareness Campaign

    Manage the ongoing threat of social engineering tactics, such as phishing attacks, by creating simulated email phishing campaigns inside your organization.

    Advanced Antivirus with Cloud Sandboxing

    Suspicious files are proactively pulled into a cloud-based “sandbox” for further investigation. With the ability to inspect files in a “safe zone” prior to network entry, your security platform no longer relies on someone else to get infected.

    Online User Training - TechCare® University

    Datamax provides user-paced, web-based software training for popular business applications within its Managed Network Services offering. From short task-oriented videos that help users solve a specific software problem, to comprehensive courses that advance software skills,Datamax will recommend curriculum to maximize user efficiency.