Technical support and network management for the real world.
At Datamax, we solve problems – and we won’t overwhelm you with geek speak as we do. Our solutions involve technology, of course. Equally important, our solutions also involve creative thinking and simple common sense. Network management is a challenge facing many companies. For some, it is a very difficult problem to solve. The crux of the problem is that workplace technology encompasses so many different technical facets – email, Internet security, virus protection, data backup, smart phone integration – that managing it all with limited internal IT resources can be overwhelming.
“Why is technology so complex?”
“Is it really this difficult to protect my employees from computer viruses?”
“Does it really need to be this hard to manage my network?”
You’re not alone if you’ve asked yourself these questions. While the information technology industry has come a long way in bringing humans, computers, and software into a state of (mostly) peaceful coexistence anyone who sits behind a keyboard knows that it’s far from perfect. Sometimes it’s just as difficult as ever to accomplish routine tasks. One major challenge is the sheer pace of technological change. While the business objectives might not change, the underlying technology to help you achieve those goals is constantly shifting. Staying knowledgeable and being able to see upcoming curves (much less staying ahead of the curve) to effectively manage a business’ technical infrastructure requires a great deal of talent.
Virtualization, fast Internet connections, and remote management tools are being used by innovative companies to provide new solutions and creative alternatives to traditional network management. For years outsourcing has been a viable option for managing technology and the technical advances previously mentioned bring increased capabilities and a rich feature set to an ever-broadening audience of potential customers. The primary obstacle to taking advantage of the new remote service delivery model is moving past dated thinking related to the need for full-time technology support staff and overcoming concerns about loss of control.
The Communications Factor.
There are many benefits from embracing this new network management paradigm: improved uptime, enhanced customer service and end user support, more efficient operations, and improved budget management to name a few. These benefits are realistic and attainable, yet many service providers struggle to deliver the promised benefits. Given the advantages provided by new technology, what else is required to be successful providing managed network services? Experience in the marketplace has shown that companies will fire technology service providers primarily for one of three reasons:
- data loss and,
- poor communication.
Poor communication? That is not a misprint, poor communication.
Digging a little deeper reveals communication filled with buzzwords, geek speak and techno jargon. “Business reports” filled with mind-numbing amounts of overwhelming technical data. It turns out that many managed network service companies would rather keep customers at arm’s length and bury them with unnecessary details than have real conversations and present meaningful information.
K.I.S.S. (as we all know ... keep it simple stupid) is a concept we regularly remind ourselves of when problem solving. So we created a solution to address a need in the market – technology management for real people. We hold ourselves accountable for solid communication. No geek speak, acknowledging communication within 5 minutes, assigning tickets to our problem solvers within 15 minutes and reaching out for live communication within 30 minutes. Reports provided are meaningful, useful, and not confusing. These reports provide actionable information that can help employees be more productive and help your business run more smoothly.
As far as dealing with complex technology goes, we think of ourselves as “technology advocates” for our clients. Not advocates in the “rah rah” sense. Instead, advocates as in people who represents the needs, interests and wellbeing of others. This means that when working with our clients, we remove the burden of technical complexity allowing them to focus on their business. Not surprisingly, many of our best clients come from previously unsatisfying relationships for former technical support providers.
When you’re ready for real people and real conversations about business problems that technology can improve, when you’re tired of the status quo and tired of geek speak, give us a call. We’re ready to get started and ready to introduce you to a better approach to network managment ... TechCare!
Mark, Industry: Manufacturing
“Our company has used Datamax for all of our IT needs for the past seven years. We could not be more pleased. Truthfully, with the incredible reliance that we place on our server and desktop computers and the speed at which changes take place in this industry, I do not know how we would function with any degree of confidence without their services. The monthly service calls always are helpful, and our primary contact, Richard, has become like one of the family here at our company. We have presented him with numerous challenges (most of which needed immediate response), and he was always up to the task. We have also been very impressed with the rest of the behind-the-scenes Datamax support staff. We would, without hesitation, recommend Datamax for anyone's IT needs. In fact, we have, on numerous occasions.”
Mary, Industry: Government
“Below is a list of attributes Jason (our Technology Consultant) brings to the City each week he is onsite: a) Has a thorough knowledge of the City's network, b) Is aggressive in troubleshooting and getting answers to questions related to outstanding network issues, c) Very interested and involved in project planning and support, d) Always finding ways of making our network work more efficiently and adheres to "best practices" recommendations by industry standards, and e) Always concerned about security vulnerabilities from both inside and outside the network. Jason is professional, diligent, and well received by our employees. He represents himself and Datamax in a positive manner. Our city appreciates Datamax and the entire support team for the services it provides."
Justin, Industry: Sporting Goods
“From the beginning, Datamax has been an extremely huge help. Because my responsibilities are split, I can trust Datamax to resolve our IT needs in a timely and professional manner. Each person I have worked with has been professional, courteous, and hard working. Thank you Datamax for all that you do!"