technology specialist - support desk

Technology Specialist - Support Desk

A successful Technology Specialist at Datamax (experienced in Support Desk) is able to incorporate exceptional customer service, technical acumen, and troubleshooting knowledge to CARE for Datamax's growing customer base.

Technology specialists spend their days supporting Datamax customer’s by remotely diagnosing, troubleshooting, resolving hardware / software issues and other network and/or system problems. It is the responsibility of the Datamax Technology Specialists to effectively communicate with customers, as well as internal team members about technical and non-technical information regarding their support desk request.

Benefits:

  • Major Medical / Vision, and Dental Insurance
  • 401(k) with Profit Sharing and Matching
  • Paid Vacation, Sick, and Holiday Time Off
  • Expense reimbursement
  • Life and AD&D Insurance
  • Employee Assistance Program

Requirements:

  • Previous experience (2-5 years) and/or Certifications with Microsoft, Dell, ConnectWise and Kaseya is a plus
  • Managed Services experience is a preferred
  • Strong interpersonal skills to communicate effectively with customers
  • Exceptional customer service skills
  • Professional appearance and demeanor
  • Strong technical aptitude, troubleshooting skills, and networking knowledge is desired
  • Updating knowledge and certifications to keep up with rapid advancements in computer technology
  • Technical degree or equivalent preferred
  • The ability to quickly and accurately diagnose technology problems
  • Possess strong time management and documentation skills
  • Works well in difficult situations to solve customer issues and achieve a positive result
  • Ability to work under time constraints and in high-pressure situations
  • Reliable transportation and a valid Texas driver’s license are required
  • Relatively clean driving record
  • Self-discipline, maturity, honesty, professionalism, courteousness
  • Solid organizational skills

Datamax of Texas is proud to be an Equal Opportunity Employer. Please include salary history when submitting resume.

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