The Strategic Partnership Review — Ensuring Hyperfocus on Key Account Management
Account reviews only occur when I scream for a persistent problem to be resolved." - Bennett F., IT Director Account Rev …
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Avoid the Great Divide Between Service Level Expectations and Reality
As the landscape changes, so do business needs. It’s a technology partner’s obligation to maintain an open dialogue, to …
Go Vertical, Grow Vertical: 3 Rungs in the Vertical Market Ladder
Vertical Marketing comes down to truly understanding and anticipating your clients’ every move. By going vertical, your …
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How NOT To Get Trapped in a Bad Copier Lease: 18 Things to Know
Keeping your lease with the partner who delivered your IT solution or designed the structure and layout of your office p …
Canon Copier Service – We're in a Class (and Classroom) by Ourselves
How do you know when your copier service partner is REALLY capable of servicing your Canon copiers? Do you have an “ego …
Is Your Copier Provider All-In On Service?
You don't have to settle for poor copier repair and maintenance services. Ever been to a restaurant and request somethin …
There Is a Copier Service Pot of Gold at the End of the Rainbow
Finding a service company that combines excellent copier service support and expertise at a reasonable price feels like …
The Partnership Review — Account Management Is Not Part Time.
A Partnership Review is not just tactical; it's strategic. Account Review, Quarterly Business Review (QBR), Business Rev …
NPS ... A Straightforward Metric For Customer Satisfaction
The key to the Net Promoter Score® is to have a persistent focus and pulse on what your customers really want. As a comp …
