Change Management Method Takes the Fear Out of Large Copier/MFP Fleet Onboarding
“Changing out vendor solutions means dealing with challenges and attitudes I’d rather avoid... There's got to be a bette …
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Key Ingredients For Improving Total Cost of Ownership of Your Corporate Print Fleet
My current vendor takes no ownership of my total cost of ownership." - Jim S., CFO My great aunt’s Cajun gumbo maximized …
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The Strategic Partnership Review — Ensuring Hyperfocus on Key Account Management
Account reviews only occur when I scream for a persistent problem to be resolved." - Bennett F., IT Director Account Rev …
The Corporate Print Fleet Provider's Pyramid of Service Preparedness
"My current vendor doesn't understand that just showing up on time isn't enough." - Davin G., IT Director Legendary NCAA …
Does Your Technology Partner Offer an Invoicing Strategy You Can Hang Your Hat On?
“Understanding, auditing, and correcting our invoicing wastes a ton of time — mine.” — Katie A., Purchasing Manager An o …
Partnership: The Keystone to Key Account Management of Print Fleets
“How can I create - or run - a game plan if I can’t even reach my account manager?” — Lauren R., Office Administrator In …
Discover, Understand, and Manage Your Print Spend From Contract Beginning to End
“Our current vendor has done very little to help us manage our print spend from day one.” — Frank K., COO Soon after Pre …
5 Service Areas Key Accounts Must Expect Full Visibility and Visual Results
“Since the burden of requesting service is mine, my vendor isn’t managing much — let alone my account.” — Jene T., IT Di …
Upsize, Downsize, Synthesize: The Chemistry of Right-Sizing Your Corporate Print Fleet
“Our fleet, our workflows, and our costs are a cluster.” – Mary B., Office Administrator. There’s a certain chemistry in …
Avoid Hitting the 'Workflow Wall' With Proactive Toner Replenishment
We're out of toner again. Everybody seems to be waiting on someone else - or me." - Stephen M., Purchasing Manager It’s …
