What's Included in a Copier Service Agreement? What's Not?
The short answer is this: Labor, Parts, and Supplies… everything but the paper (and staples). But let’s expand on that j …
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7 Numbers Every Copier Provider Should be Willing to Share
The numbers detailed below will say a lot about the level of service you can expect (and subsequent downtime), capabilit …
5 Test Questions for Your Next Copier Repair Service Provider
Resolution should be the target metric for service providers because it reveals a technician’s know-how and the resource …
Our Office Copier's Broken Again. Why Do We Have So Many Issues?
There are many potential reasons for this (6 of which we’ve outlined below), but one simple way we believe that you can …
Top 10 Frustrating Copier Service Clichés and How You Can Avoid Them
The imaging industry is not immune to the flurry of all-too-often heard clichés from technicians, from administrative st …
Masters of Copier Service: Performance Metrics that Prove it on the Course
Reputable technology partners don’t just talk a big game. They measure their performance constantly. And then they prove …
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The Corporate Print Fleet Provider's Pyramid of Service Preparedness
"My current vendor doesn't understand that just showing up on time isn't enough." - Davin G., IT Director Legendary NCAA …
5 Service Areas Key Accounts Must Expect Full Visibility and Visual Results
“Since the burden of requesting service is mine, my vendor isn’t managing much — let alone my account.” — Jene T., IT Di …
Avoid Hitting the 'Workflow Wall' With Proactive Toner Replenishment
We're out of toner again. Everybody seems to be waiting on someone else - or me." - Stephen M., Purchasing Manager It’s …
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The 3 'I's of Proactive Service: Ensuring Dominion Over the Domino Effect
Before you begin asking “When can I expect a technician” and “When will my issue be resolved,” a few key questions will …
