The difference between long downtime and lightning-fast resolution usually comes down to actual service team capabilities.
At first glance, a list of advanced certifications from a potential vendor may sound like a bunch of "blah," "blah," "blah," intended more for the company's trophy case than true customer needs. But is it really a bunch of hooey? If you are looking for your next copier partner and service provider, ABSOLUTELY NOT.
Working with a dealer who is Canon ATSP Service Certified (Authorized Training Services Provider) is quite important for Canon copier customers for several reasons. If you've had technology downtime at your office on any occasion, you know the pain. The difference between long downtime and lightning-fast resolution usually comes down to actual service team capabilities.
Make no mistake: There's a cost associated with dealers who embark on advanced training for their technicians. Those who do so have gone above and beyond manufacturer requirements to be an authorized provider, all in the spirit of creating the best possible client experience.
A dealer with advanced certifications under its belt is saying to you: "We truly value and prioritize your service experience with us."
ATSP-certified technicians receive advanced training directly from Canon, ensuring that they have up-to-date knowledge of Canon's newest technology, products, and software. This guarantees that the service provided is aligned with Canon’s high standards, ensuring high-quality maintenance and repair work.
Fast resolution to copier issues is directly related to advanced training.
With specialized training offered under ATSP, certified technicians can diagnose and resolve issues more quickly and accurately. This minimizes downtime and ensures the copier is functioning properly as soon as possible, which is critical for businesses that rely heavily on their equipment for daily operations.
Technicians with advanced training better understand the functionalities and capabilities of office equipment on both the technical side and the end user side.
That is to say... the end users learn more, too. They can learn the device shortcuts, set it up for their unique business needs, and ultimately get the most out of their equipment.
Certified dealers typically utilize genuine Canon parts, firmware, and tools. This reduces the risk of compatibility or performance problems that may occur with non-authentic components, thereby prolonging the copier's lifespan and ensuring it operates at peak efficiency.
In the event that further support is needed, ATSP Certified dealers earn front-of-the-line Canon customer support. Their in-depth knowledge allows them to offer more accurate troubleshooting advice, answer product-related questions, and handle any technical issues more efficiently.
For businesses that depend on the consistent and reliable performance of their copiers, working with an ATSP-certified (and other relevant advanced training) dealer is vital. It ensures that they receive the highest level of service, protection for their investment, and peace of mind that their equipment will be maintained to the manufacturer’s standards.
If you're considering your next copier engagement, we encourage you to take a hard look at the service qualifications of your next partner. To help with that, we invite you to download our eBook, "10 Factors of a Fanatical Copier Service Experience."