A fully integrated cloud communications platform helps accommodate a better patient experience and engagement (whether they’re at the doctor’s office or their own bedroom).
If there’s any industry that demands real-time, anytime, anywhere accessibility, it’s healthcare.
In recent years, the uptick in mobile clinics, in-home care specialists, and telehealth providers have extended the workplace of healthcare providers well beyond the examination room. Patient care has evolved (certainly since the pandemic), and patient needs and expectations have evolved with them.
An example? According to McKinsey & Company, the use of virtual care in 2022 is 38 times higher than pre-pandemic levels. In that spirit, Mordor Intelligence suggests the Unified Communications as a Service (UCaaS) market will grow at a rate of 18.3% in the healthcare space up to the year of 2026, enabling the sector to provide a better quality of patient care.
What is UCaaS? Essentially, it’s an "all-in-one," cloud-based communications solution that unifies your many channels for communicating and conducting business — phone system, team chat and messaging, video conferencing, file collaboration and more — under one manageable platform.
A fully integrated cloud communications platform helps accommodate a better patient experience and engagement (whether they’re at the doctor’s office or their own bedroom). It also unifies the many tentacles of communication (voice, video, chat, file sharing, etc.) into a secure package that operates under the scrutiny of HIPAA compliance.
No one wants to wait on hold or be passed around to multiple departments when they’ve got an urgent question concerning their own personal health. With a single, integrated cloud communications platform, staff can handle any volume of inbound queries across multiple channels, supported by integrated phone, chat, text, video conferencing, screen sharing, and more.
The healthcare sector, like most other industries, has certainly embraced remote work as a means to heighten productivity and increase any given facility’s professional resources. Clinicians and staff (whether they’re in the office or conducting virtual exams from home) need to be empowered to connect with both patients and colleagues before during, and after each appointment.
Have plans on expanding staffing? Moving locations? Interested in the benefits of UCaaS but concerned (and rightly so) about potential HIPAA Compliance red flags?
Investing in a cloud communications platform empowers healthcare organizations to dramatically increase operational efficiency while protecting data privacy and security. Scale in a budget-friendly manner without rewiring or purchasing new on-site hardware – and it’s secure and reliable for all your staff and patient communications.
Where people work, and how they choose to communicate, continue to transform. At Datamax, we're ready to help you embrace the evolution of how your patients expect to be treated, and how your staff expects to perform daily tasks. Interested in learning more about UCaaS? Let's visit!
SOURCE: Intermedia