Looking for better response? Consider these four metrics.

When asked, “How likely would they recommend Datamax to a friend or colleague,” our customers gave us an average score of 9.7 since 2012.

Learn why Advanced Training Certifications are foundational to Service Responsiveness ›



Response Time (Hours)

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Response + Resolution (Hours)

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First Call Completion (%)

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Recommendation Score (1-10)

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The Datamax Service Response Quadrant.
(All figures above are based on six (6) month average for all equipment.)

The responsiveness of your service
provider — is it worth raving about?

Simply stating you provide superior service and support is not good enough today. Every vendor says it, but until you experience it, you really can’t be sure.

So what do you look for? At Datamax, we believe winning is not about the team (service provider) that simply arrives at the stadium (or office) first. It’s about the team who's best prepared and best executes on the field (on the call).

If you're considering a change with your current office equipment service provider, we'd  love to join the conversation.  If afforded the chance, we'll be ready to share how our responsive service approach, quantitative service metrics, and award winning technical staff can turn you into another Datamax raving fan!


Considering changing your current service provider? Let's visit!